Algorithmic decision making has become prevalent in systems such as online search, social media, productivity software, and autonomous vehicles. While these intelligent systems powered by AI offer tremendous benefits, the algorithmic decision making behind them often feels like a mystery. Without giving much thought to it, I used to blindly follow my friends’ activities on... more
“I wonder, he wondered, if any human has ever felt this way before about an android.” – Philip K. Dick, Do Androids Dream of Electric Sheep? If we are living through the era of the next industrial revolution—as many claim—Artificial Intelligence (AI) is surely its main driving engine. It is difficult to think of an... more
No two days are ever the same for our UX team, but not a single day passes without at least one discussion about AI-enabled experiences, whether we’re comparing the advantages of using a chatbot as a personal assistant for our customers, prototyping what happens when we add CLAIRE -driven recommendations to enhance users’ daily tasks,... more