As any student in design school can tell you, the first design principle you come across is “KISS” (Keep It Simple, Stupid). This acronym, attributed to the late Lockheed Skunk Works lead engineer Kelly Johnson, is best understood if you remember that Lockheed’s products were often designed to be used in the theater of war.... more
Earlier this year, Alex Tim and I delivered a workshop at the UX STRAT conference in Amsterdam. We developed our “AI Design for Enterprise Products” workshop for UX designers across industries, and centered around our experience working on CLAIRE, Informatica’s cutting edge AI technology featured in many of the company’s products. We spent the majority... more
Algorithmic decision making has become prevalent in systems such as online search, social media, productivity software, and autonomous vehicles. While these intelligent systems powered by AI offer tremendous benefits, the algorithmic decision making behind them often feels like a mystery. Without giving much thought to it, I used to blindly follow my friends’ activities on... more
“I wonder, he wondered, if any human has ever felt this way before about an android.” – Philip K. Dick, Do Androids Dream of Electric Sheep? If we are living through the era of the next industrial revolution—as many claim—Artificial Intelligence (AI) is surely its main driving engine. It is difficult to think of an... more
No two days are ever the same for our UX team, but not a single day passes without at least one discussion about AI-enabled experiences, whether we’re comparing the advantages of using a chatbot as a personal assistant for our customers, prototyping what happens when we add CLAIRE -driven recommendations to enhance users’ daily tasks,... more