Tag "Telecoms"

Transformation Toolkit – Essential Data Management Kit

Transformation is one of those buzzwords of the moment usually preceded by Digital, BSS or OSS. It’s at this point that many people start to debate what it actually means. Once you are past that discussion the business must concern itself with how can we transform. To achieve a successful transformation, like any journey, before... more

Fraud – Could Data be the Magic Weapon for CSPs?

Fraud has been a big challenge for Communications Service Providers (CSPs) and probably always will be.  According to the Communications Fraud Control Association (CFCA) fraud costs CSPs billions of dollars a year and in their 2015 survey estimated that cost at over $38bn a year. I was talking with a former colleague recently and he... more

5 Uses for Master Data in Telecoms

Master data has many uses but the obvious area for most businesses to consider master data is for the customer but there are others.  Perhaps the customer is the primary focus because it is an area that causes pain and is often linked to so many high priority strategic initiatives such as becoming a customer-centric... more

What’s the Cost of a Data Breach in Telecoms?

Now that the European Union has passed the General Data Protection Regulation (GDPR) many Communications Service Providers (CSPs) are taking steps to ensure they are ready for the regulations and protected from the risk of a data breach. In general the telecoms industry has been focused on security for a long time but the focus... more