Tailor Today…Baker Tomorrow Having grown up in Europe with parents who learned a trade protected by a guild, I always wondered how a person in the US could be in one profession today, pay for a business license and open another business tomorrow. Who would make sure what they produced was of good quality and... more
Throughout our lives we have many experiences, some good, some bad, some unexpected. Sometimes the unexpected experience is the one that can be the most interesting. Search ‘Amazing Customer Experience’ on the web and you will be greeted with some amazing stories. Sainsbury’s, the UK supermarket, changed the name of a type of bread because... more
I’ve spoken to many senior telecoms professionals over the years that frequently tell me “it’s all about the customer” and use phrases like “customer 360 view” but is it all talk or do they actually practice what they preach? Recently, I experienced some mobile network coverage problems at my home and had to do something... more