Omnichannel commerce was a consistent trend in 2019 and will continue to be a major aspect of customer experience (CX) strategy for brands and retailers in 2020. According to a Google report, 83% of U.S. shoppers who visited a store in the last week used online search before going to the store. And about 45%... more
Organizations are constantly looking for ways to generate more revenue, cut costs, and improve efficiencies. To that end, many are streamlining data management by using a master data management (MDM) strategy to provide a single, consistent view of business data across the enterprise. MDM removes disparate, duplicate, and conflicting information to simplify reporting and business intelligence... more
This week marks the 10th anniversary of the Informatica acquisition of Siperian. In the ten years since that acquisition, Siperian has been renamed Informatica Multidomain MDM, and is now recognized as a leading solution in the market. More than 2,000 organizations now count on Informatica to solve some of the most complex data challenges that would otherwise hinder their ability to grow... more
Leadership and vision are two critical tenets of a successful business. While leadership is about focusing attention on what matters most to customers, vision is about how we deal with today’s realities, as well as how we address the future. Vision represents who we are and what we stand for. Leadership and vision—and how they... more
This second in a series focusing on the challenges and changes facing healthcare payers and providers focuses on how data management holds the promise of a cure for what ails the healthcare industry. Every transformational healthcare initiative today has a significant reliance on the availability of accessible, trusted and secure data. In my previous post,... more
In this first of a series focusing on the challenges and changes facing healthcare payers and providers, learn about how data management holds the promise of a cure for what ails the healthcare industry. IT professionals who are supporting healthcare providers today must be aware of many key strategic initiatives that share the promise of... more
This blog was co-authored by Binit Tejani, Data & Analytics Alliances Lead, Deloitte UK. Having partnered on the delivery of cloud solutions for some 14 years now, Deloitte and Informatica joined forces again at the recent Deloitte Experience Analytics conference in London to showcase how we enable our clients to use intelligent data to improve... more
Customer 360 made it to the big show in a very big way: the opening keynote at Dreamforce. During the conference, Salesforce also announced Customer 360 Truth, an evolution from last year’s Customer 360 data management announcement. According to one of the analysts at Dreamforce this year, “one main function (of C360 Truth) will be... more
Cloud computing has gained a lot of attention in the last decade since Amazon Web Services (AWS) first launched in 2006. Amazon has been the undisputed leader in the fundamental shift in the delivery of products and services to end customers ever since, but its dominance is now being challenged by an aggressive push by... more
We all understand the importance of deriving the right insights from our data. In order to stay competitive and thrive in today’s business climate, organizations need to have a holistic, 360-degree understanding of their customers and their operations. Sometimes, however, we can often get carried away with the whole process of collecting and interpreting our... more