We all know that customer experience is pivotal for attracting and retaining customers in the banking industry. I recently had an interaction with my bank that brought this home in a big way. A few weeks ago, my iPhone’s Face ID failed to work, causing me to be locked out of my bank’s services. As... more
Managing and monitoring credit, market, liquidity, and operational risk across financial markets was hard enough with ongoing geopolitical tensions, international trade wars, and of course the occasional hurricanes and earthquakes. The current pandemic is forcing chief risk officers and their teams to recalibrate old assumptions and models used to manage and monitor risk. Innovations in... more
What is the Role of Big Data in Banking? Big data is defined by four main characteristics: volume, velocity, variety, and veracity. The global financial services industry generates massive amounts of structured and unstructured data every day by processing hundreds of billions of financial transactions as well as through interactions such as email, audio and... more
Their business may be finance, but these days banks don’t earn—or keep—customers by providing better returns or interest rates. Instead, banks increasingly compete by giving customers modern conveniences while making sure they stay in compliance amidst regulatory complexity. Those two issues—customer experience and regulatory compliance—are at the heart of the banking business in 2017. And... more
The Data 3.0 era is upon us, so this blog has a little look at how data powers the world of Financial Services. What’s going on in Financial Services? If I look at what seems to sit behind many conversations I have with customers, there seem to be a number of common factors. These common... more
Despite significant investments in Data Governance programs, Chief Data Officers, and Tools, financial services companies (buy side, sell side, insurance, banking, etc.) of all sizes continue to struggle with the quality of data in their enterprise as evidenced by a recent survey and white paper completed by WBR and Informatica “Modernizing Data Quality & Governance:... more
Like most industries, the financial services industry is all about those zeros and ones. Every credit card transaction, mobile payment, brokerage order, mortgage approval, and interaction between client and advisor generates a tremendous amount of data. Data that has to be trusted, secure, timely, and share across the enterprise whenever and wherever the business needs it... more
Financial Services institutions are assessing where to start on the road to GDPR (General Data Protection Regulation) compliance. Here are some thoughts about the starting point. In a recent blog article, I set out my view on the journey to addressing GDPR compliance in Financial Services. In this blog, I’m going to examine my view... more
The recent release of information around the new EU General Data Protection Regulation (GDPR) has highlighted a number of areas of the new privacy regulation that will prove challenging for many Financial Services institutions. In broad terms, the aim of the regulation is to enable citizens to take back control of their own data and... more
With so many different Regulatory Compliance requirements scattered across the Financial Services industry, for many they are seen as a necessary but unwanted burden. The need to have great data to achieve compliance provides a platform to support the opportunity of a growth agenda. One of the common factors to most regulatory requirements is the... more