Tag "digital transformation"
Dear Mom, Over the past few years, I’ve enjoyed writing several letters to you to help answer many of the questions you have asked to better understand my data management career choice. I know many of my friends and colleagues in the data space also have parents, spouses, children and other family and friends that... more
Transformation is one of those buzzwords of the moment usually preceded by Digital, BSS or OSS. It’s at this point that many people start to debate what it actually means. Once you are past that discussion the business must concern itself with how can we transform. To achieve a successful transformation, like any journey, before... more
Digital Transformation has been one of the current buzzwords in many industries for some time but what does it actually mean and what are the implications? Digital could be considered to be anything involving the use of technology. For example, for years we used to go to our local newsagent and buy the local paper... more
In this blog we’ll look at the different sources of data available to build a Customer360 solution. The move from being Policy centric to Customer centric is being undertaken by most Insurance companies and often forms part of Omni-Channel, Customer Centricity or Digital Transformation programmes. The goal of constructing and operating a Customer360 isn’t an easy one... more
The Need for Customer Centricity The challenges of moving from a policy to a customer orientation are well known in the Insurance world but this movement is now a strategic driver for much of the Financial Services industry. Customers now expect financial services providers to orient their business operations around them; and not the products... more