Tag "digital transformation"

From The CIO’s Desk: Looking Ahead to 2017

Today, successful organizations are focused on how they can digitally transform their business most effectively. This modernization is having a profound effect because traditional industries are being disrupted by new entrants with a digital, rather than capital and people intensive business models. Additionally, brand new companies can start and grow very quickly when their product... more

Our Best Three Customer Centricity Giveaways of 2016

Do you hear that? It’s the sound of 2016 winding down. If you’re like me, you’re wrapping up one of your busiest years in recent memory. You’re also thinking about 2017 and how to take your company, your team and your skills to the next level. You’re thinking about what you need to do to... more

Transformation Toolkit – Essential Data Management Kit

Transformation is one of those buzzwords of the moment usually preceded by Digital, BSS or OSS. It’s at this point that many people start to debate what it actually means. Once you are past that discussion the business must concern itself with how can we transform. To achieve a successful transformation, like any journey, before... more

Digital Transformation – What does it mean to CSPs?

Digital Transformation has been one of the current buzzwords in many industries for some time but what does it actually mean and what are the implications? Digital could be considered to be anything involving the use of technology.  For example, for years we used to go to our local newsagent and buy the local paper... more

Sources of Data for Building a Customer360

In this blog we’ll look at the different sources of data available to build a Customer360 solution. The move from being Policy centric to Customer centric is being undertaken by most Insurance companies and often forms part of Omni-Channel, Customer Centricity or Digital Transformation programmes. The goal of constructing and operating a Customer360 isn’t an easy one... more

Data Capabilities for Customer Centricity

The Need for Customer Centricity The challenges of moving from a policy to a customer orientation are well known in the Insurance world but this movement is now a strategic driver for much of the Financial Services industry. Customers now expect financial services providers to orient their business operations around them; and not the products... more