Remember the late 1990s and early 2000s? Back then, CIOs and business leaders were making their mark by implementing ERP software. This software automated key business functions like finance, HR and the first wave of cheap, easy-to-deploy niche applications which specialized in specific business processes not adequately covered by ERP. Companies spent a ton on... more
Digital Transformation has become a major agenda item for many Insurance institutions. In a recent blog, I looked at Digital Transformation for Retail Banking (link here). In this blog, I wanted to explore what I see happening in the world of Insurance and the role that data plays in this industry. My view has been... more
Digital Transformation has become a major agenda item for many Retail Banks. In this blog, I wanted to explore some of the reasons behind this. We will explore what Digital Transformation might mean for a Retail Bank. We will also look at the importance of data in supporting of these types of programs. Banks are having... more
Since the General Data Privacy Regulation (GDPR) was formally announced, there has been much discussion about the potential type of data that may be in scope for any GDPR initiative. In this blog, I’ll explore some of the potential definitions of type and some of the challenges they may bring. To make this easier, I... more
After many years of data making the headlines in business and popular media alike, data is finally making inroads in terms of corporate priorities too. Informatica’s CEO, Anil Chakravarthy, has identified the next evolution of data management with data as the new control point. It is becoming clear that organizations that take a strategic approach... more
“Data is what makes it possible for Hyatt colleagues to provide a personalized experience that guests do not forget. Thanks to the relationship with Informatica, Hyatt can relate the data together and give colleagues the means to act on it across all Hyatt hotels worldwide.” – SriHari Thotapalli, Director, Customer Data Management, Hyatt Hotels At global... more
The Insurance industry is looking at how Enterprise Information Management (EIM) enables it to cope with the challenges ahead. 2016 – the year of EIM 2016 can be seen to be a significant year in which the Insurance industry looks at how to maximise the value of its data assets, with Enterprise Information Management (EIM)... more
In the new computing age of engagement, the world of data expands beyond transaction data in database applications and in cloud services to include interaction data in social media, in mobile apps and in the Internet of Things (IoT). Today, our greatest challenge is managing and making sense out of this data. In order to tackle... more
80% of companies surveyed said that they offer superior customer service, but only 8% of their customers agreed with them. (Source: Bain & Company) With numbers like that there is plenty of room to improve. But improve what? Traditionally retailers have measured themselves against year over year increase in sales for like-stores, increased margins and... more
Will your application consolidation or migration go live on time and on budget? According to Gartner, “through 2019, more than 50% of data migration projects will exceed budget and/or result in some form of business disruption due to flawed execution.”1 That is a scary number by any measure. A colleague of mine put it well:... more