In my recent blog post, I wrote about the priorities and challenges of chief data officers (CDOs) in the financial services industry, as reported in IDC’s state of the chief data officer (CDO) survey commissioned by Informatica.[1] In this blog, I will look at the opportunity for greater use of the data collected by organizations.... more
Data. Governance. Two words. Fourteen letters. Loaded with history and pain. The label “data governance” carries with it a lot of baggage in healthcare organizations. Most agree that healthcare data is poorly understood and inadequately documented, and that the resulting reporting and analysis is unreliable and can’t be trusted. This causes frustration among managers and... more
In my last blog, I wrote about the challenges and opportunities for the four archetypes of data leadership identified in IDC’s state of the chief data officer (CDO) survey [1] commissioned by Informatica. In this blog, I will look at the priorities and challenges reported by chief data officers in the financial services industry. The... more
We all know that customer experience is pivotal for attracting and retaining customers in the banking industry. I recently had an interaction with my bank that brought this home in a big way. A few weeks ago, my iPhone’s Face ID failed to work, causing me to be locked out of my bank’s services. As... more
There’s no doubt that good data is a strategic asset to public sector institutions, whether in co-ordinating the national response to the COVID-19 pandemic, supporting and shaping long-term policy initiatives, or improving day-to-day service delivery. Complete, accurate, and accessible enterprise-wide data empowers institutions to make better decisions and take appropriate action, rapidly. Significant volumes of... more
The last few years have seen enterprise data governance as a top data management priority for healthcare organizations. And data governance has become more critical specifically for provider organizations with the COVID-19 crisis as new sources of data proliferate, the scope of self-service analytics expands dramatically, and executive decision-making evolves overnight to rely on reporting... more
When it comes to data, businesses have trust issues. According to a survey by TDWI, 64% of CIOs(1) believe data quality and management are the biggest barriers to unleashing the power of all the information they process and store. To gain more control, companies have invested in cloud data warehouses and data lakes. The growing... more
Since the COVID-19 pandemic hit, we’ve seen organizations around the globe accelerate their digital transformations. Companies are engaging with their customers in a different way in the new digital world, building new operating models to bring new products and services to market, and even thinking of new business models to execute their new ideas. All... more
In my last blog, I wrote about the four archetypes of data leadership identified in IDC’s state of the chief data officer (CDO) survey [1] commissioned by Informatica. In this blog, I will dive deeper into the challenges and opportunities for each of those archetypes (Governance Gurus, Operational Optimizers, Analytics Champions, and Digital Innovators). For... more
In the wake of the COVID-19 pandemic, universities need good data now more than ever. In my previous blog, I discussed the essential role that data-driven contact tracing plays in allowing post-secondary institutions to reopen safely. Being able to trust the data in the student information system, human resources, and finance to get a fully... more