Tag "customer service"

How to Succeed with your Customer Experience Initiatives

Customer experience is the new currency of business competition, and proof of this is easy to find. The companies favored today by your friends, family, and colleagues—and no doubt, yourself—confirm a new truth: Great customer experiences win the market. Uber, a software company, is killing it in the taxi industry because it creates a seamless... more

Illusion Series – Episode V: Yes, I See What You are Saying

We all have heard about Tesla’s real-time condition monitoring on key vehicle systems. This allows Tesla to provide automatic software updates remotely as well as detect, suggest and schedule service visits preemptively. For many of us, this is nothing too exciting anymore, as the automotive industry has talked about this for over a decade.  ... more