The past year has forced organizations around the world to adapt to new ways of working. Women in particular have been disproportionately affected by these changes. According to the 2020 Women in the Workplace study sponsored by McKinsey & Company and Lean In, one in four women are contemplating what many would have considered unthinkable... more
Regardless of the industry, organizations of all sizes realize they need to deliver frictionless experiences across business silos and touchpoints from mobile devices to traditional call centers to increase customer acquisition, satisfaction, and retention. In fact, 61% of respondents to IDC’s state of the chief data officer (CDO) survey [1] said that customer experience was... more
In my recent blog post, I wrote about the priorities and challenges of chief data officers (CDOs) in the financial services industry, as reported in IDC’s state of the chief data officer (CDO) survey commissioned by Informatica.[1] In this blog, I will look at the opportunity for greater use of the data collected by organizations.... more
In my last blog, I wrote about the challenges and opportunities for the four archetypes of data leadership identified in IDC’s state of the chief data officer (CDO) survey [1] commissioned by Informatica. In this blog, I will look at the priorities and challenges reported by chief data officers in the financial services industry. The... more
Since the COVID-19 pandemic hit, we’ve seen organizations around the globe accelerate their digital transformations. Companies are engaging with their customers in a different way in the new digital world, building new operating models to bring new products and services to market, and even thinking of new business models to execute their new ideas. All... more
In my last blog, I wrote about the four archetypes of data leadership identified in IDC’s state of the chief data officer (CDO) survey [1] commissioned by Informatica. In this blog, I will dive deeper into the challenges and opportunities for each of those archetypes (Governance Gurus, Operational Optimizers, Analytics Champions, and Digital Innovators). For... more
In my last blog, I wrote about how chief data officers are now being recognized as business leaders, as shown in IDC’s survey, “Chief Data Officers: The New Business Leaders,” [1] commissioned by Informatica. In this blog, I will dive deeper into the survey results; specifically, the discovery that a CDO’s job consists of four... more
In this era of data-driven business initiatives, many chief data officers (CDO) are focused on driving new revenue opportunities, increasing efficiencies, and reducing costs as much as minimizing risk and ensuring compliance. Data governance and data management strategies often center on delivering greater value to the business. But even the best-designed strategy may fail if... more
Even Fortune 500 companies face challenges when making data widely accessible to constituents. All too often, organizations lack protocols to be able to accurately track who is using data and for what purpose. A large defense contractor described a daily challenge faced by its analytics community of some 600+ data analysts and scientists, who were... more
With the US Office of Management and Budget’s (OMB) recent release of the Federal Data Strategy 2020 Year One Action Plan, there is now unprecedented opportunity in the coming decade to fundamentally change—for the better—the Federal Government’s approach to leveraging data as a strategic asset. The Action Plan, coupled with the 2019 OPEN Government Data... more