Tag "Chief Data Officer"

Want Frictionless Customer Experiences? You Need Seamless Data Exchange

Regardless of the industry, organizations of all sizes realize they need to deliver frictionless experiences across business silos and touchpoints from mobile devices to traditional call centers to increase customer acquisition, satisfaction, and retention. In fact, 61% of respondents to IDC’s state of the chief data officer (CDO) survey [1] said that customer experience was... more

Chief Data Officers: The Opportunity for Greater Data Use

In my recent blog post, I wrote about the priorities and challenges of chief data officers (CDOs) in the financial services industry, as reported in IDC’s state of the chief data officer (CDO) survey commissioned by Informatica.[1] In this blog, I will look at the opportunity for greater use of the data collected by organizations.... more

Chief Data Officers: A Financial Services Perspective

In my last blog, I wrote about the challenges and opportunities for the four archetypes of data leadership identified in IDC’s state of the chief data officer (CDO) survey [1] commissioned by Informatica. In this blog, I will look at the priorities and challenges reported by chief data officers in the financial services industry. The... more

The Changing Role of Data & the Chief Data Officer

Since the COVID-19 pandemic hit, we’ve seen organizations around the globe accelerate their digital transformations. Companies are engaging with their customers in a different way in the new digital world, building new operating models to bring new products and services to market, and even thinking of new business models to execute their new ideas. All... more

Chief Data Officers: Challenges and Opportunities

In my last blog, I wrote about the four archetypes of data leadership identified in IDC’s state of the chief data officer (CDO) survey [1] commissioned by Informatica. In this blog, I will dive deeper into the challenges and opportunities for each of those archetypes (Governance Gurus, Operational Optimizers, Analytics Champions, and Digital Innovators). For... more

Chief Data Officer (CDO): One Job, Four Roles

In my last blog, I wrote about how chief data officers are now being recognized as business leaders, as shown in IDC’s survey, “Chief Data Officers: The New Business Leaders,” [1] commissioned by Informatica. In this blog, I will dive deeper into the survey results; specifically, the discovery that a CDO’s job consists of four... more

CDO Leadership Skills That Matter

In this era of data-driven business initiatives, many chief data officers (CDO) are focused on driving new revenue opportunities, increasing efficiencies, and reducing costs as much as minimizing risk and ensuring compliance. Data governance and data management strategies often center on delivering greater value to the business. But even the best-designed strategy may fail if... more

Data Marketplace: Costco for the Chief Data Office

Even Fortune 500 companies face challenges when making data widely accessible to constituents. All too often, organizations lack protocols to be able to accurately track who is using data and for what purpose. A large defense contractor described a daily challenge faced by its analytics community of some 600+ data analysts and scientists, who were... more

The Rise of Chief Data Officers in the Federal Government

With the US Office of Management and Budget’s (OMB) recent release of the Federal Data Strategy 2020 Year One Action Plan, there is now unprecedented opportunity in the coming decade to fundamentally change—for the better—the Federal Government’s approach to leveraging data as a strategic asset. The Action Plan, coupled with the 2019 OPEN Government Data... more