Tag "banking"

GDPR – Where to start?

Financial Services institutions are assessing where to start on the road to GDPR (General Data Protection Regulation) compliance. Here are some thoughts about the starting point. In a recent blog article, I set out my view on the journey to addressing GDPR compliance in Financial Services. In this blog, I’m going to examine my view... more

Understanding the Impact of Data Issues

Financial institutions need to be able to express the impact of data issues to fully understand how big an issue they really are. Let me explain. What do we mean by ‘Impact’? A recent engagement I had with a financial institution made me realise that many organisations have issues regarding their data but are lacking... more

Omnichannel Banking and the Need for Data

The increase in omnichannel Banking requirements drives the demand for high quality, trusted data to support customer engagement regardless of channel and in real-time. So what’s changed? This conclusion isn’t especially new or ground breaking, after all Banks have been used to working with customers in real-time for a considerable period. What has changed is... more

GDPR – The Next Major Data Privacy Challenge

The recent release of information around the new EU General Data Protection Regulation (GDPR) has highlighted a number of areas of the new privacy regulation that will prove challenging for many Financial Services institutions. In broad terms, the aim of the regulation is to enable citizens to take back control of their own data and... more

Creating Value from the Customer Journey

Financial institutions are increasingly looking at how to better understand the Customer Journey and finding ways of using this information to make themselves more relevant. This is due to increased competition, the need for differentiation, the need for improving customer service levels and the drive towards omni-channel engagement. As Customers and Clients are becoming more... more

BCBS239 for DSIBs and 5 things We have Learned from their Global Counterparts

With the compliance date for BCBS239 designated GSIBs (Global Systemically Important Banks) just about to arrive in January 2016; many DSIBs (Domestic Systematically Important Banks) are looking carefully at their global counterparts to see what worked well; and what didn’t. The first challenge is that not every Bank knows whether it will be designated a... more

5 Disruptive Technologies Impacting Financial Services

The last 5 to 10 years has seen a number of new technologies emerge that have, and will continue to have, a disruptive impact upon Financial Services organisations. Some have created a profound impact in the way people lead their lives and this in turn influences the way they interact with the Financial Services world.... more

How to Improve Cross Sell and Customer Experience in Banking

I recently refinanced an existing mortgage on an investment property with my bank. Like most folks these days, I went to their website from my iPad, fill out an online application form, and received a pre-approval decision. Like any mortgage application, we stated our liabilities and assets including credit cards, auto loans, and investment accounts... more