Tag "banking"

Great Customer Experience in Financial Services Starts with Fit for Use Data

We all know that customer experience is pivotal for attracting and retaining customers in the banking industry. I recently had an interaction with my bank that brought this home in a big way. A few weeks ago, my iPhone’s Face ID failed to work, causing me to be locked out of my bank’s services. As... more

Managing and Governing Data in Today’s Cloud-First Financial Services Industry

Cloud is the modern technology foundation for most of today’s digitally driven financial services industry. Regardless of size, companies across all sectors, from banking to brokerages, are investing in new cloud-based solutions for modern business applications, transaction platforms, and analytics to improve customer experience, simplify IT, and reduce ongoing operational costs. According to Forbes, 67%... more

Why Digital Transformation Needs Customer360

Many Financial Institutions are going through a major Digital Transformation, putting the Customer at the heart of the business has never been more important. With the capabilities of the Customer360 approach driving Digital Transformation, institutions can realize the value of their transformation objectives quickly and provide a platform for sustained future growth. What’s happening around... more

The Role of Data in Mergers and Acquisitions

Merger or Acquisitions (M&A) are still hot topics in 2016, and probably also 2017, so I thought I’d look at the role Data now plays in helping drive value as part of a Merger or Acquisition process. The importance of managing post Merger and Acquisition data It can be argued that the Merger and Acquisitions... more

Building Capabilities That Future Proof Your Data Management Investment

I had the pleasure of attending a presentation by a vice president of a regional bank. He led the presentation with this statement, “What is important to our customer is important to our Bank”. Customer success is a key factor for any business, but banks are finding it necessary to compete in today’s environment. This... more

GDPR – 3 Months Down, 21 to Go

Since the General Data Privacy Regulation (GDPR) was formally announced as being a regulation from 25th May 2018 onwards, 3 months have passed. So what’s happened in that time? Differing responses to GDPR So depending on which part of the business you’re in, the initial response seemed to have been somewhere between panic and apathy.... more