As the size, variety and amount of data being exchanged between companies continues to explode, there is an ever-increasing need for modern solutions that better enable collaboration, speed time to market and create enterprise efficiencies that power competitive advantage. Companies across the globe have an ever greater need for flexible, scalable and extensible infrastructures which... more
What does it take to be an effective Chief Information Security Officer (CISO) in today’s era massive data breaches? Besides skin as thick as armor and proven experience in security, an effective CISO needs to hold the following qualities: A strong grasp of their security program’s capabilities and of their adversaries The business acumen to... more
Make it about me I know I’m not alone in feeling unimportant when I contact large organisations and find they lack the customer view we’re all being told we can expect in a digital, multichannel age. I have to pro-act to get things done. I have to ask my insurance provider, for example, if my... more
80% of companies surveyed said that they offer superior customer service, but only 8% of their customers agreed with them. (Source: Bain & Company) With numbers like that there is plenty of room to improve. But improve what? Traditionally retailers have measured themselves against year over year increase in sales for like-stores, increased margins and... more
I think I may have gone to too many conferences in 2014 in which the potential of big data was discussed. After a while all the stories blurred into two main themes: Companies have gone bankrupt at a time when demand for their core products increased. Data from mobile phones, cars and other machines house a gold mine... more