Tag "AI"

Don’t You Just Love being in Control?!

Earlier this year, Alex Tim and I delivered a workshop at the UX STRAT conference in Amsterdam. We developed our “AI Design for Enterprise Products” workshop for UX designers across industries, and centered around our experience working on CLAIRE, Informatica’s cutting edge AI technology featured in many of the company’s products. We spent the majority... more

Data Governance and Ethics in Today’s AI-Driven Financial Industry

Society is creating and consuming more data than ever, and this tsunami of data promises market, customer and operational insights which financial institutions of all shapes and sizes across the globe must be able to leverage to remain competitive. After all, their customers expect personalized experiences, their employees require self-service access to trusted and timely... more

Clarify Yourself, AI

Algorithmic decision making has become prevalent in systems such as online search, social media, productivity software, and autonomous vehicles. While these intelligent systems powered by AI offer tremendous benefits, the algorithmic decision making behind them often feels like a mystery. Without giving much thought to it, I used to blindly follow my friends’ activities on... more

The Rise of Big Data Engineering in 2020: Cloud, AI & Analytics Success

What is data engineering? Data engineering enables data users across the enterprise with clean, quality data they can trust, so they can drive better business insights and actions. Data engineering is the result of technology disruption in what we used to call big data. Overall, the industry is moving toward data management environments that deliver... more

12 Customer Experience Success Stories Worth Mimicking

According to a 2018 report from the Pew Research Center, 86% of buyers are willing to pay more for a great customer experience. And 73% of buyers point to customer experience as an important factor in purchasing decisions.  In order to understand today’s and tomorrow’s customers, organizations need to know what customers demand and need. Delivering on those demands,... more

Using AI for Outcome-Based Customer Experience

Getting from customer satisfaction to winning customers’ hearts and minds. Garbage in… garbage out. As 2020 approaches, the old adage has resurfaced, thanks in large part to four trends that are morphing from talking point into reality: Higher customer expectations Selecting experiences over price and product Explosion of data Increased use of machine learning and... more

A(I) Magical Leap to Trust

No two days are ever the same for our UX team, but not a single day passes without at least one discussion about AI-enabled experiences, whether we’re comparing the advantages of using a chatbot as a personal assistant for our customers, prototyping what happens when we add CLAIRE -driven recommendations to enhance users’ daily tasks,... more