Tag "AI"

People are from Earth, Artificial Intelligence is from Mars (with Alex Tim)

Last week I had to change the date for an upcoming flight, so I called the airline. The digital assistant asked me; “Please say your confirmation code.” My confirmation code included the letter ‘S’. I had to repeat the code several times before I finally gave up. The machine just couldn’t figure out if I... more

4 Realities Retailers Face in 2017: Digital Transformation, AI and More

Retailers are grappling with a myriad of challenges in 2017, from shifting consumer behaviors to the explosive impact of digital transformation. To remain competitive this year and beyond, they’ll need to embrace many new realities. Already, retailers are growing more skilled at providing the right customer with the right message — and offers — at... more