How to Improve Cross Sell and Customer Experience in Banking

I recently refinanced an existing mortgage on an investment property with my bank. Like most folks these days, I went to their website from my iPad, fill out an online application form, and received a pre-approval decision. Like any mortgage application, we stated our liabilities and assets including credit cards, auto loans, and investment accounts... more

The 3 Little Architects and the Big Bad Mr. Wolf – A Data Parody for today’s Financial Industry

Once upon a time, there were 3 Information Architects working in the financial services industry, each with different firms and backgrounds but all responsible for recommending the right technology solutions to help their firms comply with industry regulations including ongoing bank stress testing across the globe.  Since 2008, bank regulators have been focused on measuring... more

Business-Led Transformation Is Value-Centric

Transformation roadmaps in many businesses tend to have a heavy technology focus, to the point where organizations invest millions of dollars in initiatives with no clear business value. In addition, numerous tactical projects funded each year have little understanding of how or even if, they align from a business perspective. Management often fall victim to... more

Achieving Great Data in the Oil and Gas Industry

Have you noticed something different this winter season that most people are cheery about?  I’ll give you a hint. It’s not the great sales going on at your local shopping mall but something that helps you get to the mall allot more affordable then last year. It’s the extremely low gas prices across the globe,... more

Building an Enterprise Data Hub: Choosing the Data Integration Solution

Building an Enterprise Data Hub with proper Data Integration Data flows into the enterprise from many sources, in many formats, sizes, and levels of complexity. And as enterprise architectures have evolved over the years, traditional data warehouses have become less of a final staging center for data, but rather, one component of the enterprise that... more

5 Ways to Comply With the New EU Food Information Regulation

On December 13, 2014, the EU food information regulation 1169/2011 took effect. The new legislation requires that consumers be able to make informed purchases by ensuring that they have access to accurate product information. This information includes nutritional values, allergens and ingredients for any pre-packaged food or beverage products prior to purchasing them. Allergy statistics... more

Empowering Your Organization with 3 Views of Customer Data

According to Accenture – 2013 Global Consumer Pulse Survey, “85 percent of customers are frustrated by dealing with a company that does not make it easy to do business with them, 84 percent by companies promising one thing, but delivering another; and 58 percent are frustrated with inconsistent experiences from channel to channel.” Consumers expect... more