Transforming How the Supplier Relationship Manager Works Uncovering New Forms of Value

As the perception of suppliers, their strategic role for the success of a business and the way we interact with them is changing, the role of a supplier relationship manager is gaining more and more in importance. In a world of competing supply chains, a business’ success is automatically tied to the success of its... more

Product or Consumer Data? It’s All Crucial to the Experience

Over the last couple of weeks I have had very interesting conversations about how Consumer Goods (CG) companies could, and should, be engaging with consumers.   The exchange of ideas and information will enrich my future conversations on this topic as I adjust my perceptions of the world and apply the new information I learn in... more

Recap: MDM 360 Summit New York February 2016

It was a packed room when Hamilton Faris, Chief Data & Analytics Officer of the Americas at MetLife kicked off last week’s MDM 360 Summit New York by sharing three tenets of a data-driven customer-centricity strategy with over 500 attendees: Connect all relationships and interactions Gain trusted and reliable information through traceability Proactively manage and... more

Quickly Become Data Driven and Increase Efficiency

“We need to be more efficient.” “We need to be more nimble.” “We need to show results.” Phrases like these are commonly heard at meetings every hour of the day all over the world. The drive for internal efficiency has been growing faster and faster, with the pace of technology racing in parallel. Regardless of... more

Nordics Retailer Elkjøp Awarded Best Omnichannel Solution at 2016 RETA Europe

EHI, a European scientific institute for retail and commerce, selects the Retail Technology Awards (reta) award-winners distinguishing retail companies for their implementation of outstanding and innovative information technology solutions in retail. This year, the award for the “best omnichannel” implementation was handed to Norwegian electronics retailer, Elkjøp, using Informatica MDM-Product 360, Data Quality and PowerCenter.

Omnichannel Banking and the Need for Data

The increase in omnichannel Banking requirements drives the demand for high quality, trusted data to support customer engagement regardless of channel and in real-time. So what’s changed? This conclusion isn’t especially new or ground breaking, after all Banks have been used to working with customers in real-time for a considerable period. What has changed is... more

Product or Consumer: A Strong Vote for Consumer Data?

I am continuing my quest to get a balanced view of where Consumer Goods (CG) companies should invest their (potentially limited) budgets in developing meaningful consumer relationships.  I had a very fruitful discussion with Kees Jacobs from Capgemini.  Kees’ view that a focus on customer data is what should be top of this list was... more

Data Security Survey by Informatica, Scale Ventures and Ponemon

When it comes to sensitive data, what you don’t know will hurt you; and ignorance is not bliss. Informatica, Scale Ventures and Ponemon Institute concluded their survey on data security, titled “Data Breaches and Sensitive Data Risk”. This follows Informatica’s report last year on “The State of Data Intelligence“. The survey reveals considerable anxiety around... more