Make it about me I know I’m not alone in feeling unimportant when I contact large organisations and find they lack the customer view we’re all being told we can expect in a digital, multichannel age. I have to pro-act to get things done. I have to ask my insurance provider, for example, if my... more
When’s the last time you visited your local branch bank and spoke to a human being? How about talking to your banker over the phone? Can’t remember? Well you’re not alone and don’t worry, it’s not a bad thing. The days of operating physical branches with expensive workers to greet and service customers are being... more
80% of companies surveyed said that they offer superior customer service, but only 8% of their customers agreed with them. (Source: Bain & Company) With numbers like that there is plenty of room to improve. But improve what? Traditionally retailers have measured themselves against year over year increase in sales for like-stores, increased margins and... more
Informatica, over the last two years, successfully transformed from running 80% of its application portfolio on premises to 80% in the cloud. Success was based on two key criteria: Ensuring the SaaS-based processes are integrated with no disruption Data in the cloud continues to be available and accessible for analytics With industry analysts predicting that... more
On our recent webinar with Omer Minkara from Aberdeen Group , we learnt that“94% of companies are not satisfied with their use of customer data”, yet retailers still want more data to gain valuable customer insights to drive improvements in the shopper experience. But the top challenge they face when managing customer data as part... more
After a careful review by Informatica, the recent Ghost buffer overflow vulnerability (CVE-2015-0235) does not require any Informatica patches for our on-premise products. All Informatica cloud-hosted services were patched by Jan 30. What you need to know Ghost is a buffer overflow vulnerability found in glibc (GNU C Library), most commonly found on Linux systems. All distributions of Linux... more
...Along with the mandate to publish open data, is the opportunity to consume open data and get it into their analytics engines, thus, supporting the agency’s mission!...
Achieving and maintaining a single, semantically consistent version of master data is crucial for every organization. As many companies are moving from an account or product-centric approach to a customer-centric model, master data management is becoming an important part of their enterprise data management strategy. MDM provides the clean, consistent and connected information your organizations... more
Will your application consolidation or migration go live on time and on budget? According to Gartner, “through 2019, more than 50% of data migration projects will exceed budget and/or result in some form of business disruption due to flawed execution.”1 That is a scary number by any measure. A colleague of mine put it well:... more
...it’s rare that the data about individuals is consistently accurate and complete from system to system. The ability to centralize all the data about individuals into a single, authoritative “record” is key to improving service delivery.