...it’s rare that the data about individuals is consistently accurate and complete from system to system. The ability to centralize all the data about individuals into a single, authoritative “record” is key to improving service delivery.
Insurance is a highly competitive business that hinges on providing the right products and industry-leading service to customers. Accurate data is the lifeblood of this business. To overcome their struggle with fragmented data across product lines, functions and channels, a leading US-based insurance company has built a world-class information management practice to enable the company to quickly collect and analyze data, whether it is financial, claims, policy or customer data.
Throughout the lifecycle of a consumable product, many parties are constantly challenged with updating and managing product information, like ingredients and allergens. Since December 13th, 2014, this task has become even more complex than before for companies producing or selling food and beverage products in the European Union due to the new EU 1169/2011 rules.... more
On December 13, 2014, the EU food information regulation 1169/2011 took effect. The new legislation requires that consumers be able to make informed purchases by ensuring that they have access to accurate product information. This information includes nutritional values, allergens and ingredients for any pre-packaged food or beverage products prior to purchasing them. Allergy statistics... more
Sometimes, the choice of a name has unexpected consequences. Often these consequences aren’t fair. But they exist, nonetheless. For an example of this, consider the well-known study by the National Bureau of Economic Research study that compares the hiring prospects of candidates with identical resumes, but different names. During the study, titled a “Field Experiment... more
In the old days, data quality process was executed as a one-way process: IT gets access to raw data and builds lineage and mapping for the data, then passes them to business analyst to perform analysis. Often time analyst finds the data she received are not up to the required standard so she ends up spending... more
In almost all cases, poor quality master data is not a laughing matter. It can directly lead to losing out on millions either through excess costs or lost opportunity. However, there are occasions where poor data has a lighter side. One such case happened in the mid ‘90s whilst I was implementing ERP for a... more
Recently, I talked with a company that had allocated millions of dollars for paid social media promotion. Their hope was that a massive investment in Twitter and Facebook campaigns would lead to “more eyeballs” for their online gambling sites. Although they had internal social media expertise, they lacked a comprehensive partnership with IT. In addition,... more
In both Europe and North America, there’s something profoundly different about today’s Utility Bill. Today’s bill goes well beyond the amount of money you owe for service that month. Today your Utility Bill is full of DATA. Perhaps it contains baseline analytics around usage and temperature, over a twelve month span. Perhaps it contains additional... more