Regardless of the industry, organizations of all sizes realize they need to deliver frictionless experiences across business silos and touchpoints from mobile devices to traditional call centers to increase customer acquisition, satisfaction, and retention. In fact, 61% of respondents to IDC’s state of the chief data officer (CDO) survey [1] said that customer experience was... more
The goal of master data management (MDM) is to create a centralized set of trusted data that an organization can rely on to drive business initiatives such as customer experience, digital commerce, supply chain optimization, and financial reporting and compliance. It ties all your systems and information together. MDM enables your organization to maximize your... more
Read the 2021 Gartner Critical Capabilities for Master Data Management Solutions Although you may already be familiar with the Gartner Magic Quadrant reports—they are the most widely known and viewed evaluations of vendors in different markets—Gartner also publishes complementary Critical Capabilities research that compares vendors’ capabilities based on rigorous analysis and a highly structured methodology. To explain How Products and Services Are Evaluated in Gartner Critical Capabilities, Gartner states: ... more
In Part 1 of this blog series, I asked our finance data management experts Phillip Nifong and Robert Paramore about planning for ERP cloud migration projects, the complexities involved in such initiatives, and the elements of a good migration plan. In this blog, I will explore how tools can help organizations implement successful ERP cloud migration projects efficiently and cost-effectively. ... more
Not all cloud MDM systems are created equal. Although the term “legacy” is most commonly equated to on-premises systems, the same principles can be applied to the cloud. Legacy cloud systems, typically built prior to 2015, are not the same as cloud native systems. But what does the term “cloud native” mean, and why is it so important? The Cloud Native Computing Foundation provides an official definition: “Cloud native technologies empower... more
I am very excited to share that Gartner has released its 2021 Magic Quadrant (MQ) for Master Data Management (MDM) Solutions report this week, and have named Informatica a Leader for the fifth time in a row. The report positioned Informatica furthest on both the “ability to execute” as well as the “completeness of vision.” This achievement is truly a proud moment for us and a great validation of our innovation and our customers’ ability to succeed... more
We are excited to kick off the new year with the availability of Product 360 10.1. This new release offers refreshed user interfaces, AI-powered classification capabilities, and a rich set of cool features and innovations to bring user experience to the next level. The global pandemic has further accelerated the shift towards digital commerce. “Contactless,”... more
One of the biggest takeaways from 2020 has been the accelerated shift towards digital commerce channels due to the global COVID-19 pandemic. “Contactless” shopping has quickly become a key consumer request across sales channels and e-commerce continues to grow at a speedy rate despite global economic uncertainty. The themes of this year’s National Retail Federation (NRF)... more
The global pandemic has seen more and more companies accelerate their move to the cloud and become more cost-efficient, agile, and innovative. As an on-demand, self-service environment, the cloud is now vital to achieving end-to-end digital transformation. Now, more than ever, the cloud is helping businesses reinvent and outmaneuver uncertainty. Cloud migration initiatives, such as... more
Covid-19 has forced us all to experience new ways to meet and new ways to work. If we can’t go to the office, well, we will bring the office to ourselves via Zoom. The same has happened to events – they have all pretty much gone “virtual” in some form or another. Dreamforce will be no exception. Billed as “Dreamforce... more