Digital commerce where anyone can find, research, and buy online using their device of preference is now the primary way of doing business. While business-to-business (B2B) companies had typically lagged behind business-to-consumer (B2C) companies, the COVID-19 pandemic was a wake-up call that dramatically accelerated the adoption of digital channels. And consumer brands that traditionally sold... more
Since the beginning of the global pandemic in 2020, grocery retail has experienced increased demand, especially when it comes to digital sales channels, and uncovered new opportunities. According to an Adobe study of over 1,000 U.S. consumers, online grocery shopping grew by 230% compared to pre-pandemic levels. Also, e-commerce sales at Kroger, the largest U.S.... more
Last month, we announced the Informatica Intelligent Data Management Cloud. One of the key attributes of our industry-first offering is AI native at scale. CLAIRE is the AI powerhouse behind our Intelligent Data Management Cloud. Built on an enterprise unified metadata foundation, it provides AI-driven automation of data management activities. In this blog post, I’ll... more
Customer-centricity is putting the customer first in everything you do. Think of customer-centricity as your internal customer compass. Customer experience is the impression that customers have about your company at every step of their journey with your brand. Think of customer experience as your external face to the world. Expectations for seamless, personalized experiences and... more
At Informatica World 2021, our CEO Amit Walia announced the Informatica Intelligent Data Management Cloud, and Chief Product Officer Jitesh Ghai discussed the key attributes and services provided. (Watch the video from the keynote announcement.) In this blog post, I’m going one layer deeper to show how the Informatica Intelligent Data Management Cloud improves simplicity,... more
What is a customer-centricity strategy? Customer-centricity is a mindset, a culture, a mantra. It is only achieved when everyone within an organization is laser-focused on the customer and puts the customer at the center of every decision and action. Simply put, having a customer-centric strategy is the key to delivering better customer experiences (CX). Taking... more
Current finance data management landscape Today’s dynamic marketplace calls for a new breed of finance. Finance as a function needs to transform itself to be more nimble and agile to meet stakeholder demands and serve as a true business partner rather than a back-office department focused on transactional processing and historical reporting. In other words,... more
Consumer demand has shifted over the past decade, and then accelerated even during the global pandemic. Let’s face it, customers are in charge. They set the standard for customer experience (CX), they have the ability to switch brands with no skin off their back, and they are creating a fierce competitive environment that spans industries... more
Supplier relationship management is more important than ever. Increasing market volatility, uncertain political environments and the impact of climate change are all key reasons why organizations need to better manage their supplier relationships. In addition, the global pandemic has further increased the importance of supplier relationship management to business success. With COVID-19, CPOs, CFOs, and supply chain... more
Informatica World is approaching fast, and there is a lot happening related to master data management. On day one, Jitesh Ghai, Chief Product Officer at Informatica will talk about the strategic vision for all of our solutions. Mark Beyer, Distinguished VP Analyst at Gartner will talk about data management market trends. Data leaders from Charles... more