Transformation is one of those buzzwords of the moment usually preceded by Digital, BSS or OSS. It’s at this point that many people start to debate what it actually means. Once you are past that discussion the business must concern itself with how can we transform. To achieve a successful transformation, like any journey, before... more
One day. That’s all I want from my broadband provider. One day of continuous, uninterrupted broadband service with a consistent speed. Is that too much to ask? I know VoIP is not the most stable service in the world but lately I’m finding my mobile is my most reliable device for voice calls. Streaming catch-up... more
Fraud has been a big challenge for Communications Service Providers (CSPs) and probably always will be. According to the Communications Fraud Control Association (CFCA) fraud costs CSPs billions of dollars a year and in their 2015 survey estimated that cost at over $38bn a year. I was talking with a former colleague recently and he... more
Digital Transformation has been one of the current buzzwords in many industries for some time but what does it actually mean and what are the implications? Digital could be considered to be anything involving the use of technology. For example, for years we used to go to our local newsagent and buy the local paper... more
Master data has many uses but the obvious area for most businesses to consider master data is for the customer but there are others. Perhaps the customer is the primary focus because it is an area that causes pain and is often linked to so many high priority strategic initiatives such as becoming a customer-centric... more
Now that the European Union has passed the General Data Protection Regulation (GDPR) many Communications Service Providers (CSPs) are taking steps to ensure they are ready for the regulations and protected from the risk of a data breach. In general the telecoms industry has been focused on security for a long time but the focus... more
Headquartered in Brussels, Belgacom International Carrier Services, or BICS, delivers best-in-class wholesale telecommunications solutions around the world. Danielle Kana, Data Integration Architect at BICS, and John Haddad, Sr. Director Product and Technical Marketing at Informatica, joined us at Informatica World 16 to share the story of how they built their Subscriber Monitoring and Advanced Reporting Tool,... more
I recently spent some time in Russia talking with a number of major Communications Service Providers (CSPs). I explained the concept of master data to both IT teams and people from the Business. I often heard the phrase ‘I already know what that is’ and ‘we do that already’. However, by the end of my... more
We all have heard about Tesla’s real-time condition monitoring on key vehicle systems. This allows Tesla to provide automatic software updates remotely as well as detect, suggest and schedule service visits preemptively. For many of us, this is nothing too exciting anymore, as the automotive industry has talked about this for over a decade. ... more
So I sit in my hotel room in Shanghai a few weeks ago and guess what, my iPhone® dies. It became a brick, relegated to become a paper weight. Well, after using our family’s floater phone (yes, there is such a thing) for a few weeks, I make it to the store of a very... more