Topic "Telecommunications"

Transformation Toolkit – Essential Data Management Kit

Transformation is one of those buzzwords of the moment usually preceded by Digital, BSS or OSS. It’s at this point that many people start to debate what it actually means. Once you are past that discussion the business must concern itself with how can we transform. To achieve a successful transformation, like any journey, before... more

Time for a Broadbandectomy?

One day.  That’s all I want from my broadband provider.  One day of continuous, uninterrupted broadband service with a consistent speed.  Is that too much to ask?  I know VoIP is not the most stable service in the world but lately I’m finding my mobile is my most reliable device for voice calls.  Streaming catch-up... more

Fraud – Could Data be the Magic Weapon for CSPs?

Fraud has been a big challenge for Communications Service Providers (CSPs) and probably always will be.  According to the Communications Fraud Control Association (CFCA) fraud costs CSPs billions of dollars a year and in their 2015 survey estimated that cost at over $38bn a year. I was talking with a former colleague recently and he... more

Digital Transformation – What does it mean to CSPs?

Digital Transformation has been one of the current buzzwords in many industries for some time but what does it actually mean and what are the implications? Digital could be considered to be anything involving the use of technology.  For example, for years we used to go to our local newsagent and buy the local paper... more

5 Uses for Master Data in Telecoms

Master data has many uses but the obvious area for most businesses to consider master data is for the customer but there are others.  Perhaps the customer is the primary focus because it is an area that causes pain and is often linked to so many high priority strategic initiatives such as becoming a customer-centric... more

What’s the Cost of a Data Breach in Telecoms?

Now that the European Union has passed the General Data Protection Regulation (GDPR) many Communications Service Providers (CSPs) are taking steps to ensure they are ready for the regulations and protected from the risk of a data breach. In general the telecoms industry has been focused on security for a long time but the focus... more

The BICS Team Demonstrates Empowering “Customer-Centricity” with Hadoop and Informatica

Headquartered in Brussels, Belgacom International Carrier Services, or BICS, delivers best-in-class wholesale telecommunications solutions around the world. Danielle Kana, Data Integration Architect at BICS, and John Haddad, Sr. Director Product and Technical Marketing at Informatica, joined us at Informatica World 16 to share the story of how they built their Subscriber Monitoring and Advanced Reporting Tool,... more

Illusion Series – Episode V: Yes, I See What You are Saying

We all have heard about Tesla’s real-time condition monitoring on key vehicle systems. This allows Tesla to provide automatic software updates remotely as well as detect, suggest and schedule service visits preemptively. For many of us, this is nothing too exciting anymore, as the automotive industry has talked about this for over a decade.  ... more