Topic "Retail / Wholesale"
80% of companies surveyed said that they offer superior customer service, but only 8% of their customers agreed with them. (Source: Bain & Company) With numbers like that there is plenty of room to improve. But improve what? Traditionally retailers have measured themselves against year over year increase in sales for like-stores, increased margins and... more
As Valentine’s Day approaches and retailers & restaurants prepare to sell millions of cards, teddy bears, bottles of champagne and for the lucky few, some expensive jewels, I started to think about my love affair with data and the many ups and downs we had over the years! Our first date together was arranged by a third... more
Last week, I spent three days at Retail’s Big Show hosted by the National Retail Federation (NRF) in New York City. This annual event gives retailers the opportunity to network with their colleagues from all over the world. In addition, they get the chance to interact with technology vendors that can help them improve their... more
I recently wrapped up two overseas trips; one to Central America and another to South Africa. As such, I had the opportunity to meet with a national bank and a regional retailer. It prompted me to ask the question: Does location matter in emerging markets? I wish I could tell you that there was a common... more
Recently, my US-based job led me to a South African hotel room, where I watched Germany play Brazil in the World Cup. The global nature of the event was familiar to me. My work covers countries like Malaysia, Thailand, Singapore, South Africa and Costa Rica. And as I pondered the stunning score (Germany won, 7... more