Topic "Financial Services – General"

GDPR – Where to start?

Financial Services institutions are assessing where to start on the road to GDPR (General Data Protection Regulation) compliance. Here are some thoughts about the starting point. In a recent blog article, I set out my view on the journey to addressing GDPR compliance in Financial Services. In this blog, I’m going to examine my view... more

Understanding the Impact of Data Issues

Financial institutions need to be able to express the impact of data issues to fully understand how big an issue they really are. Let me explain. What do we mean by ‘Impact’? A recent engagement I had with a financial institution made me realise that many organisations have issues regarding their data but are lacking... more

GDPR – The Next Major Data Privacy Challenge

The recent release of information around the new EU General Data Protection Regulation (GDPR) has highlighted a number of areas of the new privacy regulation that will prove challenging for many Financial Services institutions. In broad terms, the aim of the regulation is to enable citizens to take back control of their own data and... more

Creating Value from the Customer Journey

Financial institutions are increasingly looking at how to better understand the Customer Journey and finding ways of using this information to make themselves more relevant. This is due to increased competition, the need for differentiation, the need for improving customer service levels and the drive towards omni-channel engagement. As Customers and Clients are becoming more... more

5 Disruptive Technologies Impacting Financial Services

The last 5 to 10 years has seen a number of new technologies emerge that have, and will continue to have, a disruptive impact upon Financial Services organisations. Some have created a profound impact in the way people lead their lives and this in turn influences the way they interact with the Financial Services world.... more

Data Capabilities for Customer Centricity

The Need for Customer Centricity The challenges of moving from a policy to a customer orientation are well known in the Insurance world but this movement is now a strategic driver for much of the Financial Services industry. Customers now expect financial services providers to orient their business operations around them; and not the products... more

Data Governance: the 4 Know/Hows

I recently attended a meeting with a Financial Services organization on understanding the value of Data Governance. The audience were senior stakeholders in the business and they were not interested in a technology discussion. Their objective was to understand the value they could achieve by adopting an enterprise-wide data governance approach. They also wanted to... more