Sowmya Srinivasan is the Director, Strategy & Operations, Office of the Chief Customer Success Officer at Informatica. In her role, Sowmya is responsible for driving strategy and execution of key initiatives for Customer Success & Support organizations. She works with executive leadership and drives cross-functional alignment around setting the service strategy to deliver the right outcomes for Informatica customers. Sowmya's area of expertise is creating strategies to improve service operations and elevate customer experience by leveraging innovation with technology. She has overall 14+ years of industry experience spanning various service and customer facing roles.