Cleveland Clinic: a “Must-See” at HIMSS19

I’m delighted that Christopher J. Donovan, MBA, the Executive Director, Enterprise Analytics, and Andrew W. Proctor, Senior Director, Enterprise Analytics with Cleveland Clinic, will be presenting at this year’s HIMSS Annual Conference & Exhibition in Orlando—one of the largest gatherings of Health IT professions, clinicians, executives and vendors from around the world. Their topic is “Communicate Value & Build Support for Enterprise Analytics.”

As Cleveland Clinic is such a respected healthcare brand, or because The Clinic is ranked #2 on US News & World Report’s 2017-2018 Honor Roll, you may already have highlighted this session on your HIMSS calendar. If so, you’re signed up for a great session; however, for those who have not had the opportunity to follow this journey of digital transformation, this is a must-attend session for anyone interested in obtaining buy-in for a transformative data management strategy. Chris and Andrew will provide some great insights, strategies and tactics for getting buy-in and ongoing support for an enterprise analytics program from critical members of the board and key executives, as well as how to communicate well and consistently across the organization to build on early success and gain momentum for your program.

It was 2014 when Cleveland Clinic embarked on an enterprise analytics (EA) strategy to maintain leadership in the market and allow the organization to compete with the emergence of value-based care. To be successful, they understood that two critical shifts needed to happen within the organization.

This EA strategy could not just focus on technology. Clinical and business leaders needed to play an integral role in driving success and recognizing value. A program was created based on four pillars—data, people, process and technology—and aligned to strategic enterprise initiatives.

The organization had to change their philosophy and valuation of the data. Data needed to be managed as an enterprise asset and an investment. A story framework was created, describing the value of analytics, to ensure the board of directors and executive leadership understood the investment and endorsed the strategy.

Cleveland Clinic’s digital transformation story tells not just how, but why they’ve created an environment where data is readily available, understood, and expected. Although this approach requires investments in technology and human resources, the capabilities are considerable and transformative:


  • capture, integrate, and interpret data from all available sources.
  • surface opportunities for intervention and prevention
  • thoughtfully use augmented intelligence
  • seamlessly partner with patients and partners
  • provide mature, nimble data governance

The healthcare environment continues to be one of constant change, and the ones who will succeed will be those who can build a model that will thrive in times of disruption. I hope to see everyone at Cleveland Clinic’s presentation, “Communicate Value & Build Support for Enterprise Analytics,” on Tuesday, February 12 at 4:15pm – 5:15pm in Room W304E at the Orange County Convention Center.

Find out more about Informatica’s participation at HIMSS19.