5 Best Practices on Your Journey to Cloud
You can take a journey to cloud without crash landing. I’ve worked at several leading companies over the last 7 years who were on a journey to cloud – either with a cloud first approach or a hybrid cloud approach (traditional on-premise with emerging cloud investments). And I’ve spent a good part of that time engaging with customers on this journey. Notice I said journey. It’s a journey that affects technology, processes, org structure and even business models.
Despite different business goals and industries, consistent patterns emerge in those companies who are successful. Below are 5 best practices I’ve noticed across these companies:
1. Embrace Risk from the Top Down
Executive staff communicates a clear direction and aligns business and technical goals with this direction – even if it goes against the norm or changes the direction of the company. It can be painful, but keep your eye on the prize. Take risks to succeed, and encourage and reward smart risk-taking with your teams. Identify your change agents and encourage them to move the needle forward. Sometimes you have to shake things up in the present to gain future rewards.
2. Obsessively Focus on Your Customers
We all love our customers, but cloud has put the power clearly in the customer’s lap. They get to decide regularly whether they choose to stay with a company or not. Those companies who deliver a good customer experience gain a competitive advantage. Successful cloud companies put the customer first and prioritize programs around customer engagement and loyalty, including customer success managers, onboarding programs, customer lifecycle touch points, nurture programs, and more.
3. Extend Your Infrastructure to Partners
Partnerships are increasingly important in a cloud world – no matter where you are on your journey. Partners help you quickly acquire the expertise and technology needed for a customer’s specific business need. Partnerships could be SaaS solutions, IaaS providers, data management solutions, systems integrators, or even change management experts. Companies who embrace partners are more likely to deliver a complete solution with a tangible business outcome – not just technology.
4. Give Your Employees Knowledge
Educate your workforce. Technology changes constantly so you need to ensure your workforce keeps up. Your millennial workforce has grown up the idea of everything in the cloud, while others generations may be less comfortable. You can hire new talent but this doesn’t scale. Invest in those with cloud experience as well as those who have other needed experience and can build their cloud experience. A diverse workforce with cloud knowledge will give you a competitive advantage.
5. Focus on Data as Central to Strategy
Either with a hybrid or cloud first approach – success depends on effectively managing and governing massive amounts of data. It’s critical that data traveling across cloud and on-premise systems and processes is seamlessly connected, trusted and secure to take full advantage of your investments. Most companies will have an ongoing hybrid approach either for the long haul or for the immediate future. This approach allows you to take advantage of existing on-premise investments while getting the most out of cloud. The key is a flexible, modular hybrid data management platform with a partner such as Informatica.
If you’re interested in finding out more about effectively managing your data, please join us at the Journey to Cloud Virtual Summit on Feb 28th. You’ll hear from experts, customers, and partners on how to succeed on your journey to cloud.