Tips From Bill Burns For the First Time CISO

This week at the RSA conference, Informatica’s CISO Bill Burns presented to a packed room filled with security professionals coaching new and aspiring CISOs what battles to fight from the perspective of changing your frame of reference. This was, in my opinion, one of the most useful sessions of the day. Bill’s practical advice and insights made a lot of sense. Here are the top ideas I took away from the presentation.

The role of the CISO, at the end of the day, is to raise the bar of an organization’s security posture and leave it in a better place than when they arrived. With this as the context of his advice, he continued to review frames of reference a CISO should have when fighting for budget, resources, and mindshare.

Risk vs Threat

Focus on what you can control. You don’t know when the next zero day will be. You can’t predict when an attack will happen – but you prepare. Reduce the impact in the event of an attack. Conduct vulnerability assessments and change the conversation to things you can do.

Data vs Opinion

Use a data-driven approach to drive fact-based conversations. Use the scientific method to propose a hypothesis, experiment, conduct A/B tests, measure results, and prove/disprove your hypothesis. Make decisions to improve security based on the data and repeat. For example, test what message will work to your end users. Send two emails with a security message – one that focuses on compliance and another that focuses on best practices that are the right thing to do. See which emails the users respond to and use that message.

Relationships vs Transactions

Build relationships with your peers inside and outside the organization, take them out to lunch and ask them about their business. Remove subjectivity and opinions in your dialogue by leveraging 3rd party data and information from peers. For example, leverage your relationships and knowledge bases outside your organization to collect input on salaries, budgets, product reviews, successful training programs, feedback and your own sanity. Use that as part of your dialogue with your internal constituents to increase your relevance to their world while avoiding being viewed as transactional.

Business Impact vs Disruption

Speak to the business impact. Security can be a competitive advantage and it is a ‘must do’. Talk about the potential threat by looking at what happened to competitors and ask, what if that happened here? How would it disrupt our business? And have an answer at the ready, ‘My analysis shows that we could improve here versus there’. Connect the dots for the business.

Systems and Programs vs Tasks

Looking at all of the tasks that need to be completed can be a daunting task. Rather than focusing on the list of patches that need to be applied (you have to do that anyways), focus on the configuration management process and measure process improvements. Measure things like time to closure, and not so much the number of tasks.

For more information on Bill Burn’s recommendations and presentation, visit his session link.

To hear more about the changing role of the CISO, watch Larry Ponemon, Founder of the Ponemon Institute and Jeff Northrop, CTO IAPP discuss this topic with Arnold Federbaum, former CISO and Adjunct Professor, NYU, and Linda Hewlett, Sr Enterprise Security Architect, Santandar Holdings USA.

If unable to view the video, click here.

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