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Data Theft – Would You Pay The Ransom?

At Deloitte’s Experience Analytics conference this year, there was an interesting and entertaining lab focussing on how to prepare for, and respond to, a data theft. The format was a simulation of a data breach scenario: We were asked to image that we worked for a fictitious European airline who was being blackmailed. The blackmailers... more

6 Industries Disrupting Their Markets by Uniting Master Data Management and Internet of Things

Data is the lifeblood of every organization today. The flood of Internet of Things (IoT) data means organizations are dealing with data streaming at breakneck speed. However, the struggle for organizations is not in collecting IoT data, but how they can make that data meaningful and useful. And more importantly, actionable. When master data management... more

Carbonite Sees Customers in 360 View

Do you love having a great customer experience? I do. Unfortunately, having a great customer experience seems to be the exception today rather than the rule. Many companies have realized that improvements to customer experience can pay huge dividends in customer satisfaction resulting in higher profitability. They just have had a hard time doing anything... more

Trusted Customer Engagement with Data Governance and Privacy by Design

Customers today have high expectations. They expect organizations to provide relevant, timely and personalized offerings. These expectations have been shaped by the emergence of broad-scale customer-engagement transformation in recent years. Examples include organizations driving disruptive innovations in retail (Amazon), transportation (Uber), hospitality (Airbnb) and entertainment (Netflix). Along with these high expectations based on their needs,... more

Transform Customer Experience with an Intelligent Data Catalog

As enterprises embark on their digital transformation journey, transforming customer experience has emerged as the north star guiding this journey and ensuring focus on the right set of priorities. Enterprises are engaging with their customers across multiple channels – physical, web, mobile, social media, IoT – generating a vast digital exhaust of data. Enterprises have... more