Cancer. In 2018, over 1.7MM new cases of cancer will be diagnosed, and 609K people will die from it. Chances are you know someone that has been affected by this dreadful disease. In the ongoing search for a cure, patients succumb to test after test and then varying courses of treatment. The treatments themselves are... more
Data is the lifeblood of every organization today. The flood of Internet of Things (IoT) data means organizations are dealing with data streaming at breakneck speed. However, the struggle for organizations is not in collecting IoT data, but how they can make that data meaningful and useful. And more importantly, actionable. When master data management... more
I remember when I was growing up, my Dad, upon my arrival home from school or his arrival from his job, use to greet me with the same question over and over again. He would constantly ask me “What’s new and exciting or highly unusual?” And especially as a teenager, I grew quite weary of... more
Do you love having a great customer experience? I do. Unfortunately, having a great customer experience seems to be the exception today rather than the rule. Many companies have realized that improvements to customer experience can pay huge dividends in customer satisfaction resulting in higher profitability. They just have had a hard time doing anything... more
Basketball season is well underway, with every team putting its best five starters to take on the opponent’s starting five. Some teams started with a splash and have their winning combo of five, some are adjusting and finding their ways to win. It’s a very long season, but their foundational 5-on-5 can carry them through... more
Customers today have high expectations. They expect organizations to provide relevant, timely and personalized offerings. These expectations have been shaped by the emergence of broad-scale customer-engagement transformation in recent years. Examples include organizations driving disruptive innovations in retail (Amazon), transportation (Uber), hospitality (Airbnb) and entertainment (Netflix). Along with these high expectations based on their needs,... more
As enterprises embark on their digital transformation journey, transforming customer experience has emerged as the north star guiding this journey and ensuring focus on the right set of priorities. Enterprises are engaging with their customers across multiple channels – physical, web, mobile, social media, IoT – generating a vast digital exhaust of data. Enterprises have... more
It’s almost end of 2018 and it’s the best time of the year. We are excited about upcoming holidays and the time we can spend with family and friends – the holiday cheer – time to unwind and relax – and get ready for 2019. It’s also the time to start thinking about your organization’s... more
Marketers and boardrooms are reviewing their customer experience strategies for 2019. A recent Forbes article looks at seven priority issues for marketers, all of which are focused on customer experience, customer insights, and personalization. While Gartner forecasts that by 2020, more than 40 percent of all data analytics projects will relate to an aspect of... more
This fall, the Office of the Federal Chief Information Officer established a new initiative called Cloud Smart to energize the adoption of cloud computing within the federal government. As an extension to the original Cloud First initiative of 2010, Cloud Smart is focusing more on mission results that modernize the IT of our government (vs.... more