If your goal is to implement a world class Integration Competency Center (ICC) or COE, the best people you could find to make up the team already work for you. If you don’t currently have technical superstars on your team, you can still have a leading-edge world-class ICC that will “wow” your internal customers every time. You don’t need a world-class team to have a world-class competency center……you need a world-class management system. (more…)