Tag Archives: SaaS Integration
There’s been a lot written about the importance of customer adoption and success to the software as a service (SaaS) model – there’s even a manifesto and a Bill of Rights! Last month, Informatica Cloud received the Bronze Stevie Award for customer support. One of the drivers for this achievement was not only great front-line customer service from a world-class support organization (they even support trial accounts!), but also the establishment of a customer success team, which is run by Bryan Plaster. I sat down with Bryan to discuss his views on the importance of customer adoption to any cloud computing application, platform or infrastructure initiative, as well as some specifics on how Informatica Cloud approaches customer success. (more…)
In 2006, we unveiled a vision – a vision in which your IT would become a hybrid mixture of on-premise and cloud computing. We set off to develop two parallel tracks of integration – one in the cloud, and the other on-premise. Over the years we have continued to innovate and extend our solutions with guiding principles of simplicity, rapid deployment, unification, security and choice.
Our goal was to build an award winning service that could be used by anyone to integrate Salesforce.com with any on-premise application. This year we won “best integration service” for the fourth year in a row from Salesforce.com customers. Through our marketplace we have extended the end-points from Salesforce.com to Microsoft Dynamics, Oracle On-Demand and many other cloud or on-premise systems. The lessons we have been learnt along the way have allowed us to enhance our on-premise technology in order to provide you with easy to use web-based interfaces and self-service capabilities.
Everything today is about speed and data integration is no different. Our focus with cloud has been to ensure you are up and running immediately using a true SaaS solution that you can try before you buy. Our interfaces have been designed for business users with no IT knowledge – this same principle has guided our approach to self service across our entire product range and facilitated the use of data virtualization to drive agile BI.
When people talk “Cloud” they always mention integration and security as their two biggest concerns. We agree. That’s why we designed our cloud service with security in mind. Rather than moving data through our own multi-tenanted service, we chose to facilitate control from our service while focusing the data movement to occur within your own security protocols. Hence we decided to drop a lightweight integration engine behind your firewall and avoid introducing ANY new security holes into your environment. Your data goes where YOU want it to go – and boy, is it going! In 2011 we moved over 200Billion rows of data for over our cloud customers.
Our fourth design goal is to ensure unification with our traditional on-premise data integration solutions so that you, our users, can interoperate mappings from one to the other. Design a mapping on-premise and drop it into the cloud. Design a mapping in the cloud and use it on-premise to manage a simple departmental integration. You, our customers, are now extending your own integration competency centers with our cloud service.
Through all of this, we want to give you, our users, choice – choice relating to how and where you want to design, manage and run your integrations. Many of you are running integrations in the cloud from the cloud, AND/OR in the cloud from on-premise, AND/OR from the cloud to perform simple departmental integrations on-premise. It really doesn’t matter – the key point is that your developers are immediately cloud developers, on-premise developers and hybrid developers. You are using Informatica to manage the most complex integration challenges on-premise and are also using Informatica Cloud to run small departmental integrations.
You all tell us that your data is your most important asset. It resides on-premise, in the cloud and across the social networks. Train up through Informatica University and use your skills to maximise your return on that data from on-premise or from the cloud. It is your choice!
If you’d like to know more about our unification then why not come to Informatica World in May where you can meet and listen to customers who are doing precisely this.
I’m pleased to announce that Informatica Cloud has once again been honored by salesforce.com customers with the AppExchange Best of ‘11 Award for Integration. Based entirely on user reviews for the Informatica Cloud listing on AppExchange, it’s clear that when it comes to Salesforce CRM and Force.com data integration requirements, Informatica Cloud has become the clear choice for salesforce.com customers. This is the fourth year in a row that Informatica Cloud has achieved this honor, and our free Data Loader Service continues to be the all-time most popular application on the AppExchange. (more…)
- Cloud adoption will drive two-tier cloud integration strategies
- LOB-driven cloud integration projects will lead to strategic MDM initiatives
- Cloud integration platforms will emerge
- Database.com will gain enterprise adoption
- Private Cloud confusion will continue
Here’s my assessment: (more…)
I discussed cloud integration and Informatica Cloud momentum and customer success with SIIA’s Rhianna Collier at Dreamforce 2011. Some of the questions:
- Are times changing when it comes to the importance of data integration to cloud computing adoption and success?
- With the growth of social and mobile, how is innovation changing your customer needs?
- Are you getting different questions from customers now with all of the industry changes?
- Is the social revolution the focus of next year or is it more than that?
- How do you monitor customer interactions and measure the ROI?
In March of last year I posted a blog here entitled: The Achilles Heel Of Cloud Computing – Data Integration. “In fact, what currently limits the number of cloud deployments is the lack of a clear understanding of data integration in the context of cloud computing. This is a rather easy problem to solve, but it’s often an afterthought.”
So more than a year later, where are we?
While some progress has been made, many cloud computing implementation projects continue to ignore the value of a sound data integration strategy and the use of the right data integration technology. Most paint themselves into a data quality and data synchronization corner, but give them time. (more…)
I spent last week at the annual SIIA All About the Cloud Conference in San Francisco. The Software & Information Industry Association (SIIA) “is the principal trade association for the software and digital content industries.” They are also the organization that gives out the annual CODiE Awards, “the industry’s only peer‐review awards program, acknowledge innovation and excellence for products and services in the business software, digital content and education technology industries.”
I’m pleased to be able to say that Informatica Cloud has been recognized this year as the “Best Cloud Management Solution.”