Tag Archives: proactive customer centricity

Demolish The Wrong House? There’s A Lesson Here

“Pittsburgh man latest to have home accidentally demolished”

That was the headline of this amazing story about a guy that comes back from vacation to….. well… nothing.  Luckily he hadn’t moved in yet but he was almost done with improvements and preparing to have his large family take residence.

Even more mind blowing was that this isn’t such a rare occurrence. The story detailed three other such happenings with examples of blame laid on a faulty GPS, wrong side of the street errors and pranksters who moved a ‘condemned’ sign. Hmm, call me progressive, but might one double and triple check for accuracy in such situations?  You even get many chances before someone turns off your gas or the credit card. (more…)

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Posted in Business Impact / Benefits, Complex Event Processing, Customer Services, Customers, Master Data Management, Real-Time, Uncategorized | Tagged , , , | Leave a comment