Tag Archives: privacy
One major emergence from the Big Data debate especially in the Telco Industry is the sudden elevation of the focus on Customer Experience with QoE or Quality of Experience and CEM or Customer Experience management. With new and emerging technologies such as Near Field Communication (NFC), Machine to Machine (M2M) and Mobile Social Media Apps hitting the news every day like a Reality ‘Stars’ socializing antics; we are all fascinated by how much organisations either know, can find out or deduce about our lives: what we like / dislike, how much we may be worth to those organisations, what we already own and even where we physically are or will be in the next few minutes. All the minutiae of our lives and personalities laid bare to be pawed over, analysed and used to control us and eventually sell us yet more ‘stuff’. (more…)
As a routine matter of delivering care, billing for services and operating their hospitals and physician practices, healthcare providers deal with patient’s protected health information all day, every day. Dealing with the data becomes routine and it’s easy for sometimes onerous security and privacy policies and procedures to be overlooked. While we’d all like that not to be the case, delivering healthcare (and getting paid for it) is a hugely complex undertaking and focusing exclusively on human processes and calling for constant vigilance and attention to detail can only go so far. (more…)
Ignoring the current firestorm concerning health care reform that is sweeping the country; I would like to focus on the major health care event of 2009 that seems to have slipped under the radar but is the cornerstone of all future health care reform.
As part of the stimulus package known as the American Recovery and Reinvestment Act, the President signed the Health Information Technology for Economic and Clinical Health (HITECH) Act. This act includes billions of dollars in incentive payments through Medicare to digitize and automate the health care industry starting in 2011 and going until 2015, with the goal of providing the platform for the implementation of a nationwide interoperable, privacy-protected health information technology infrastructure. What this infrastructure will be is being worked out now by various committees established by the National Coordinator for Health Information Technology, Dr. David Blumenthal, M.D., M.P.P.. However, the starting point for these committees was defined, and incentive payments will only be dispersed if providers meet the following high level tenets: (more…)