Tag Archives: My Support

Global Customer Support TweetFest – You’re The Winners!

Last week the Global Customer Support team successfully completed a week long TweetFest Competition, using the official Support Twitter handle: @INFASupport, and the #INFATF hash tag.

Every day we posted a topic to which we solicited feedback from our followers and the results were amazing. We had a daily prize and then one grand prize at the end of seven days. We had approximately 100 responses from across the globe, as people participated in the discussions, mainly telling us what they wanted and expected from the Global Support team.┬áSome of the topics we covered included suggestions and areas to improve around support, services and products. Here are the questions we asked: (more…)

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