Tag Archives: KPI

When It Comes to Data Quality Delivery, the Soft Stuff Is the Hard Stuff (Part 4 of 6)

In my previous post I emphasized the importance of demonstrated project management fundamentals as a key enabler of effective data quality delivery. In this blog, I will discuss why an understanding of corporate financial concepts is so important to data quality success.

Despite the continued evolution of data management technologies and the growing awareness of the challenges and promises of data quality, business buy-in is still a major barrier to the widespread adoption of data quality as another lever to achieve operational effectiveness. One of the key reasons for limited adoption is a clear linkage between data quality and a business’s performance, which is measured in a myriad of ways from operational metrics to managerial reports to formal KPIs. But, eventually, the enterprise’s performance is summarized in three key financial statements; the income statement, the balance sheet and the cash flow statement. Positioning data quality impacts or improvements in the context of these financial statements begins to “connect the dots” and moves data quality from the abstract to the concrete and from the theoretical to the practical. To illustrate this point, let’s take a look at the impacts and implications of a simple data quality issue like “undeliverable” billing addresses. (more…)

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Introduction: Building A Business Case For Data Quality

Building a business case for data quality is a waste of time. Nobody really cares. Improving data quality for quality’s sake is a waste of money. Sounds funny coming from a data quality specialist, someone who has spent the last decade preaching data profiling and data quality. But the fact is people from the business side do not care about data quality. What they care about is the impact poor data quality has on their line of business.

When you look at how the business measures itself (after you get past revenue and profit), the talk is about key performance indicators (KPI). What are some of the KPIs for a call center? You will hear about goals of reducing talk time. The business wants to lower costs. You will hear about goals of decreasing hold times. The business wants to improve the customer experience. (more…)

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Why Do We Have IT?

In order to monitor and control a system, whether natural such as biological or weather, or manmade such as farming or manufacturing, you need information. An information system has the objective to monitor and document the operations of other target systems. An information system owes its existence to the target system.

The enterprise information system therefore is the lifeblood of the organization. Damaged or lost data can cause disruptions in normal business activities leading to financial losses, law suits, and be a depressing place to work. Information systems help an organization to better manage and secure its critical corporate, customer, supplier and employee data. Information systems also improve integration and work processes. The benefits go on and on. (more…)

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