Tag Archives: KPI
Building a business case for data quality is a waste of time. Nobody really cares. Improving data quality for quality’s sake is a waste of money. Sounds funny coming from a data quality specialist, someone who has spent the last decade preaching data profiling and data quality. But the fact is people from the business side do not care about data quality. What they care about is the impact poor data quality has on their line of business.
When you look at how the business measures itself (after you get past revenue and profit), the talk is about key performance indicators (KPI). What are some of the KPIs for a call center? You will hear about goals of reducing talk time. The business wants to lower costs. You will hear about goals of decreasing hold times. The business wants to improve the customer experience. (more…)
In order to monitor and control a system, whether natural such as biological or weather, or manmade such as farming or manufacturing, you need information. An information system has the objective to monitor and document the operations of other target systems. An information system owes its existence to the target system.
The enterprise information system therefore is the lifeblood of the organization. Damaged or lost data can cause disruptions in normal business activities leading to financial losses, law suits, and be a depressing place to work. Information systems help an organization to better manage and secure its critical corporate, customer, supplier and employee data. Information systems also improve integration and work processes. The benefits go on and on. (more…)