Tag Archives: improper payments
360° View of the Citizen: Realizing the Win-Win for Citizens and Government
Government organizations continue to face increasing pressure to improve customer service and operational efficiency. To date, almost every organization has embarked on some type of program ranging from 311 call centers to CRM projects in an effort to be more responsive. However, these initiatives may be only scratching the surface of what is needed to achieve real improvements across government. (more…)
Posted in Public Sector, Vertical
Tagged abuse, CRM, fraud, improper payments, waste
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Accountable Government – Stopping Improper Payments
As the federal government reported an estimated $115 billion in improper payments in Fiscal Year 2011, the impetus to eliminate and recover these funds continues to mount. State governments also struggle with mounting and often embarrassing improper payments with estimated totals approaching $125 billion. (more…)
Posted in Complex Event Processing, Identity Resolution, Master Data Management, Public Sector
Tagged CEP, improper payments, MDM
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