Tag Archives: ICC
A front office as defined by Wikipedia is “a business term that refers to a company’s departments that come in contact with clients, including the marketing, sales, and service departments” while a back office is “tasks dedicated to running the company….without being seen by customers.” Wikipedia goes on to say that “Back office functions can be outsourced to consultants and contractors, including ones in other countries.” Data Management was once a back office activity but in recent years it has moved to the front office. What changed? (more…)
For some of you “old timers” in the IT industry, you will remember the days when we used to hand-code our own Database Management Systems. Of course today we just go out and buy a general purpose DBMS like MySQL, Oracle, dBASE, or IBM DB2 to name a few. Or, if we wind the clock back further, there was a time when we used to write our own operating systems. Today it comes with the hardware or we can buy an OS like UNIX, iOS, Linux, OS X, Windows, and IBM z/OS. And I can still remember hand-coding network protocols in the days before TCP/IP became ubiquitous. Today we select from UDP, HTTP, POP3, FTP, IMAP, RMI, SOAP and others. (more…)
Whether you are establishing a new outsourced delivery model for your integration services or getting ready for the next round of contract negotiations with your existing supplier, you need a way to hold the supplier accountable – especially when it is an exclusive arrangement. Here are four key metrics that should be included in the multi-year agreement. (more…)
If you have been following publications in the Potential at Work Community or any number of Linkedin discussions such this one on the DrJJ group (a think-tank for information management best practices), you will have noticed the Agile methodology topic come up time and time again. For instance, check out the article Architect Your Way From Sluggish to Speed or the video Focus on Agility Adaptability. It hasn’t always been this way. For many years the architectural focus was on RASP.
In the Information Age we live and work in, where it’s hard to go even one day without a Google search, where do you turn for insights that can help you solve work challenges and progress your career? This is a tough question. How can we deal with the challenges of information overload – which some have called information pollution? (more…)
Data is everywhere. It’s in databases and applications spread across your enterprise. It’s in the hands of your customers and partners. It’s in cloud applications and cloud servers. It’s on spreadsheets and documents on your employee’s laptops and tablets. It’s in smartphones, sensors and GPS devices. It’s in the blogosphere, the twittersphere and your friends’ Facebook timelines. (more…)
If you are asked “what is the biggest application in your organization”, what would you say? If you’re in banking you might say it’s the Hogan deposit system. If you’re in Telecom maybe it’s the Amdocs Customer Care and Billing system. If you’re in retail, you might say the Retek Merchandizing system. If you are a manufacturer, it might be your SAP ERP system. The list goes on, but you get the point. The prevailing perception is that the core business application of whatever industry you are in is the biggest application. But this is a case where perception is not reality. (more…)
I’ll get to the secret in just a minute, but first an observation about the cost of IT. Forrester has been conducting a cost of IT study for many years with the most recent results published in the 2013 IT Budget Planning Guide for CIOs. The report includes a chart of total IT spending as a percent of revenue by industry and company size. Cost as a percentage of revenue is a key performance indicator for IT efficiency as organizations increase in size. I first noticed a peculiarity in the data in the 2007 study and I was wondering if it had changed over the years – it hasn’t. The observation is this; for many industries, the cost of IT as a percent of revenue increases as organizations get larger. What is going on here? Whatever happened to “economies of scale?” Instead we seem to have “diseconomies of scale!” (more…)
The latest survey by Informatica Professional Services shows that 59% of enterprises have, or are in the process of, implementing an ICC. The figures vary greatly by industry however. For example, in Financial Service Firms the percentage is 89% while for public sector organizations it is just 25%. What can we take from this? (more…)
Following up on the discussion I started on GovernYourData.com (thanks to all who provided great feedback), here’s my full proposal on this topic:
We all know about the “Garbage In/Garbage Out” reality that data quality and data governance practitioners have been fighting against for decades. If you don’t trust data when it’s initially captured, how can you trust it when it’s time to consume or analyze it? But I’m also looking at the tougher problem of data degradation. The data comes into your environment just fine, but any number of actions, events – or inactions – turns that “good” data “bad”.
So far I’ve been able to hypothesize eight root causes of data degradation. I’d really love your feedback on both the validity and completeness of these categories. I’ve used similar examples across a number of these to simplify. (more…)