Tag Archives: homeland defense
Many companies have built out their data infrastructure, composed of large data warehouses, varying data marts, integration processes, quality controls and much more. And, it has driven tremendous value in the form of stronger business intelligence, better views of the customer, faster business processes and more. But, with all the help on the analysis side, where’s the evolution in putting those findings into operational practice. Like quickly identifying that a premium/platinum-level client was put on hold by a customer care agent for more than 5 minutes (and no, the “we are experiencing unusually high call volume” does not let anyone off the hook).