Tag Archives: Global Customer Support
One of the major corporate objectives that Informatica tracks every quarter is “Improve Customer Satisfaction”. We look at at variety of metrics – both qualitative and quantitative – relating to how you, our customers, are engaging with us. We evaluate everything from Marketing to our technical support interactions, the critiques from our training courses, the engagement feedback from our professional services and more besides. All of these are reported regularly to our CEO and the Board of Directors.
So, we were delighted to receive an accolade recently in regard to our professional service organization. We were awarded the honor of being “best of the best” in SPI Research’s annual survey. This is very important to us, since I think it reflects our commitment to you – by focusing on differentiating ourselves by delivering the best possible service at all times. You can find the press release announcing the award here. (more…)