Tag Archives: Global Customer Support

Join our @INFASupport TweetFest

It’s not the survival of the fittest anymore, it’s not the survival of the strongest either, it IS however the most adaptable who survive.

At Informatica we are always innovating ways to serve our community better. In keeping pace with the adoption of social networking, the Global Customer Support team expanded some of our communication channels to include new options of contacting us through social media. There are a number of great social media tools, but perhaps the simplest one for business use is Twitter.

We launched our @INFASupport Twitter channel in mid-February and have used this as one way to support, reach out to and dialogue with our wider community since then. We have received a number of accolades from our followers/customers for all the useful information we have been sharing and also for giving them an easier and quick channel for communicating with us. (more…)

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Posted in Customers, Informatica Events | Tagged , , , | Leave a comment

Can Services Truly Differentiate a Company? Informatica Believes So!

One of the major corporate objectives that Informatica tracks every quarter is “Improve Customer Satisfaction”.  We look at at variety of metrics – both qualitative and quantitative – relating to how you, our customers, are engaging with us. We evaluate everything from Marketing to our technical support interactions, the critiques from our training courses, the engagement feedback from our professional services and more besides.  All of these are reported regularly to our CEO and the  Board of Directors.

So, we were delighted to receive an accolade recently in regard to our professional service organization.  We were awarded the honor of being “best of the best” in SPI Research’s annual survey.  This is very important to us, since I think it reflects our commitment to you - by focusing on differentiating ourselves by delivering the best possible service at all times.  You can find the press release announcing the award here. (more…)

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Posted in B2B, B2B Data Exchange, Business Impact / Benefits, Cloud Computing, Customer Services, Customers, Data Integration, Data Quality, Informatica University, Master Data Management, Professional Services | Tagged , , | 4 Comments