Tag Archives: data hub
In the evolution of Billing ‘thinking’ for Telcos we’ve seen everything from ‘All you can eat’ offers to ‘Another coin in the slot’. But this perennial business process black-hole can prove to be an area that can add to a Telcos armory in retaining and keeping happy its corporate customers. Not only this but following on from lessons learnt by the Financial Services community it can provide early warnings of customer, partner and service exposure, significant benefits to any organisations Revenue Assurance efforts.
The Integrated Customer Service Hub has evolved to allow customers, frequently the high value corporate organisations, on-line access firstly to Billing information then expanding to encompass other operational data such as new service orders and provisioning data, trouble tickets and service usage data. Increasingly customers are requiring being more in control of their services and so the hub has further evolved to allow customer self-servicing allowing them to place orders and receive information in the format that works for them not just their telecommunications service supplier. (more…)
Let’s look at the steps in more detail for building a business case for data quality using the bottom-up approach. Where do you start? You need to find a sponsor—someone who instinctively knows there is a problem and wants help in quantifying it. Marketing knows it has duplicate customer records and wants to get a better handle on them. You should look at these systems or business processes that work with the customer data. You must assess how the data in these systems is used within marketing. For example, what is the data used for, what critical decisions are made based on this data, and how many people use it to make decisions? The more users or the more critical the decision, the more likely this data is a candidate for evaluation. Also look at more than the initial decision support system and data. Look at any systems that get data from the decision support system. Data flow diagrams are always helpful in assessing this but usually difficult to find. (more…)