Tag Archives: Customer Support

Informatica Cloud Customer Success

There’s been a lot written about the importance of customer adoption and success to the software as a service (SaaS) model – there’s even a manifesto and a Bill of Rights! Last month, Informatica Cloud received the Bronze Stevie Award for customer support. One of the drivers for this achievement was not only great front-line customer service from a world-class support organization (they even support trial accounts!), but also the establishment of a customer success team, which is run by Bryan Plaster. I sat down with Bryan to discuss his views on the importance of customer adoption to any cloud computing application, platform or infrastructure initiative, as well as some specifics on how Informatica Cloud approaches customer success. (more…)

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Posted in Business/IT Collaboration, Cloud Computing, Customer Services, Customers, Data Integration, Data Synchronization, PaaS, Real-Time, SaaS | Tagged , , , , , , , , | 2 Comments

Global Customer Support TweetFest – You’re The Winners!

Last week the Global Customer Support team successfully completed a week long TweetFest Competition, using the official Support Twitter handle: @INFASupport, and the #INFATF hash tag.

Every day we posted a topic to which we solicited feedback from our followers and the results were amazing. We had a daily prize and then one grand prize at the end of seven days. We had approximately 100 responses from across the globe, as people participated in the discussions, mainly telling us what they wanted and expected from the Global Support team. Some of the topics we covered included suggestions and areas to improve around support, services and products. Here are the questions we asked: (more…)

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Posted in Customer Services, Customers | Tagged , , , , , , | Leave a comment