Tag Archives: customer centricity
Master Data Management (MDM) has been used by companies for more than eight years to address the challenge of fragmented and inconsistent data across systems. Over the years we’ve compiled quite a cadre of uses cases across industries and strategic initiatives. I thought this outline of the 30 most common MDM initiatives may be of interest to those of you who are just getting started on your MDM journey. (more…)
Hear from Informatic’s Karen Hsu on the new ACORD certified Information Management solution that helps insurance organizations drive customer-centricity.
For more on this see: Master Data Management and ACORD Standards: Synergies and Considerations
One of the key themes of the Informatica 9.1 release is Authoritative and Trustworthy data. To set the stage, consider the imperatives that organizations are driving such as becoming more customer-centric to drive top line revenue, or optimize just-in-time procurement to drive costs out of the business, or comply with new Dodd Frank regulations. Not only do all these imperatives require organizations to be able to deliver business value faster and faster, but they span the organization across Lines of Business and geographies. In particular they require reliable global business processes and analytics to succeed, and that means that they need trusted data. For example, Procure-to-Pay processes and decisions rely on data across product data, vendor data, and financial data, and that data has to be trusted, meaning that it’s essential to have consistent, correct, and complete vendor price and performance data in order to determine preferred vendors and negotiate better contracts. (more…)
We launched a coast-to-coast Customer Data Forum road show with visits to Atlanta and Washington, D.C., that attracted business and IT professionals interested in using master data management (MDM) to attract and retain customers.
From the business side, our guests consisted of analysts, sales operations personnel, and business liaisons to IT, while the IT side was represented by enterprise and data architects, IT directors, and business intelligence and data warehousing professionals. In Washington, about half the audience was from public sector and government agencies. (more…)
To build on my last blog article, the secret to customer relationships in a mass-market high-tech world is in the data. The data that banks have about their customers contains a wealth of knowledge that can be leveraged to deliver greater value and thereby capture a greater share of the customer’s wallet.
As described in this recent blog article: How Banks Can Use MDM To Increase Customer Share of Wallet, the enabling technology that is helping financial institutions execute a customer centric strategy is a multidomain master data management (MDM) system to create reliable and related business-critical data about customers, products, services, locations, employees and so on. (more…)