Tag Archives: CRM integration

Informatica Cloud Customer Success

There’s been a lot written about the importance of customer adoption and success to the software as a service (SaaS) model – there’s even a manifesto and a Bill of Rights! Last month, Informatica Cloud received the Bronze Stevie Award for customer support. One of the drivers for this achievement was not only great front-line customer service from a world-class support organization (they even support trial accounts!), but also the establishment of a customer success team, which is run by Bryan Plaster. I sat down with Bryan to discuss his views on the importance of customer adoption to any cloud computing application, platform or infrastructure initiative, as well as some specifics on how Informatica Cloud approaches customer success. (more…)

FacebookTwitterLinkedInEmailPrintShare
Posted in Business/IT Collaboration, Cloud Computing, Customer Services, Customers, Data Integration, Data Synchronization, PaaS, Real-Time, SaaS | Tagged , , , , , , , , | 2 Comments

Informatica Cloud Recognized by #Salesforce Customers for Data Integration

I’m pleased to announce that Informatica Cloud has once again been honored by salesforce.com customers with the AppExchange Best of ‘11 Award for Integration. Based entirely on user reviews for the Informatica Cloud listing on AppExchange, it’s clear that when it comes to Salesforce CRM and Force.com data integration requirements, Informatica Cloud has become the clear choice for salesforce.com customers. This is the  fourth year in a row that Informatica Cloud has achieved this honor, and our free Data Loader Service continues to be the all-time most popular application on the AppExchange. (more…)

FacebookTwitterLinkedInEmailPrintShare
Posted in Cloud Computing, Data Integration, Data Integration Platform, Data Migration, Data Synchronization, News & Announcements, PaaS, Partners, Real-Time, SaaS | Tagged , , , , , , , , , , , | Leave a comment

Informatica Cloud Winter 2012 Announced

This week we announced the 11th release of Informatica Cloud. What’s Informatica Cloud you ask? Well according to the our 2011 “Best Cloud Management” CODiE Award, Informatica Cloud is an, “easy-to-use, multi-tenant cloud integration service that empowers users to create, schedule and automate bi-directional cloud-to-cloud and cloud-to-on-premise integration tasks without coding and without requiring a hardware appliance.”

This is an important release for 4 reasons:

  1. Informatica has expanded our cloud integration service to data quality
  2. We have greatly expanded our cloud connectivity
  3. We continue to deliver enterprise-class functionality via the cloud
  4. We are broadening the capabilities of Informatica Cloud Express, our pay-as-you-go cloud service. (more…)
FacebookTwitterLinkedInEmailPrintShare
Posted in Business/IT Collaboration, Cloud Computing, Data Quality, Marketplace, News & Announcements, PaaS, SaaS | Tagged , , , , , , , , , , , , , | 2 Comments

Salesforce.com Customers Recognize Informatica Cloud

Informatica Cloud has been recognized by Salesforce CRM and Force.com customers as the #1 Data Integration application on the AppExchange…for the third year in a row. This award is based 100% on the quality and quantity of our customer reviews, which is why we’re so proud of the recognition.

In 2006 Informatica announced our strategic roadmap for what was then known as “On-Demand Data Integration.” There were to be three phases:

(more…)

FacebookTwitterLinkedInEmailPrintShare
Posted in Cloud Computing, Data Integration, Data Synchronization, News & Announcements, PaaS, SaaS | Tagged , , , , , , , , , , | Leave a comment

Adopting Salesforce CRM: The Importance Of Data Integration

Here is part two of my interview with Informatica’s Scott Geffre. Scott has led the CRM rollout at Informatica, helping the company migrate from Pivotal to salesforce.com. In the first half of our discussion, he spoke about evaluating TCO and some of the benefits of software as a service (SaaS) applications. In this post, Scott talks about the importance of cloud integration, the challenges of hand coding,  and master data management (MDM). (more…)

FacebookTwitterLinkedInEmailPrintShare
Posted in Business Impact / Benefits, Business/IT Collaboration, CIO, Cloud Computing, Data Migration, Data Synchronization, Integration Competency Centers, Operational Efficiency, PaaS, SaaS | Tagged , , , , , , , , , , , | 4 Comments

Cloud Integration: Wilford Brimley, The Achilles Heel And One Big Buzzkill

Recently Dave Linthicum has been writing more and more about the importance of data integration to cloud computing success. A few months ago he wrote about the integration challenges of cloud computing, which made me wonder if he was becoming the Wilford Brimley of the cloud reminding us all to eat our oatmeal. Earlier this month he referred to data integration as the “Achilles Heel” of cloud computing in a post which has led to some interesting comments and a few interesting articles. And finally last week he wrote about the cloud data integration buzzkill in a great InfoWorld post that outlined the common scenario where “cloud euphoria” is disrupted when these awful words are uttered once your first SaaS application is successfully implemented:

What about integrating the data back in the enterprise? How is our data in the cloud going to sync up with our other core enterprise systems?” (more…)

FacebookTwitterLinkedInEmailPrintShare
Posted in Business Impact / Benefits, Business/IT Collaboration, CIO, Cloud Computing, Data Synchronization, SaaS | Tagged , , , , , , , , , , , , , , , | 2 Comments

HealthDetail Turns To The Cloud For Sales Growth

The only way for HealthDetail to hold or increase margins was to think differently. The company’s provider directory business supplies accurate and compliant healthcare directories for Medicaid and other health insurers. The problem was that the volume of data coming in and the breadth of different sources it was derived from threatened to overwhelm the existing database. HealthDetail could either invest in dedicated database administration resources, at great expense, or consider a more innovative solution: cloud-based data integration.

(more…)

FacebookTwitterLinkedInEmailPrintShare
Posted in Business Impact / Benefits, Cloud Computing, Customers, Data Integration, Data Synchronization, Healthcare, News & Announcements, Operational Efficiency, SaaS | Tagged , , , , , , , , , | 1 Comment

Three Things You Should Know About The Informatica Cloud

This month’s Informatica Newsletter features an interview with Ron Papas, General Manager of the Informatica Cloud. He’s asked, “What should Informatica customers know about the Informatica Cloud?”

I thought his answer was worth sharing here:
(more…)

FacebookTwitterLinkedInEmailPrintShare
Posted in Business/IT Collaboration, Cloud Computing, Data Integration, Data Integration Platform, SaaS | Tagged , , , , , , , , , , , | 2 Comments