Tag Archives: billing erros

Headlines Of Hilarity – Man Gets $16M Cable Bill

Would you be surprised to hear that his bill amount was not remotely close to the biggest billing mistake?  One man in Texas got a bill 2,000 times the national debt!

Could there be an easier application of CEP (Complex Event Processing) to correct such silly errors?  Some studies suggest that consumers are overbilled consistently in categories ranging from utilities to grocery stores.   Watching for large deviations in current billing against historical norms can provide for easy identification of probable future issues. (more…)

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Posted in Complex Event Processing, Customer Acquisition & Retention, Customer Services, Customers, Uncategorized | Tagged , , | Leave a comment