Tag Archives: B2B
If you haven’t updated your B2B integration capabilities in the past five years, are you at risk of being left behind? This is the age of superior customer experience and rapid time-to-value so speedy customer on-boarding and support of specialized integration services means the difference between winning and losing business. A health check starts with asking some simple questions: (more…)
In a recent Aberdeen research, they found that 95% of respondents (of 122 responses) replied on some level of manual processing in order to integration external data sources. Manual processing to integrate external data is time consuming, expensive and error prone so why do so many do it? Well, they often have little choice. If you look deeper, most of the time these data exchanges are with small partners and small partner enablement is a significant challenge for most organizations. For the most part, (more…)
The other week we had Ayman Taha, Director of IT for Enterprise Solutions Integration, from Avent in to talk about how he automated the processing of unstructured, non-traditional B2B exchanges with external partners. Avent is a large distributor of electronic components with a diverse ecosystem of customer and suppliers. Their B2B infrastructure reflects the complexity of their environment but, despite a sophisticated and mature EDI infrastructure, they were still manually re-keying invoices and product updates from hundreds of spreadsheets and .PDFs received from partners. This was because many of their smaller customers and partners could not send or receive EDI messages. (more…)
The Informatica Winter 2013 announcement included the following customer quote:
“The Winter 2013 release will accelerate the time it takes to access, integrate and deliver valuable data in order to meet our business imperatives.”
It was also noted that, “the new Informatica Cloud user interface will make the cloud integration solution even more user friendly.” There are a number of user experience enhancements with this upgrade, so I sat down with Joshua Vaughn, Principal User Experience Designer for Informatica Cloud, to learn more about the impetus behind the new design and features, what’s on the horizon for the future releases, and why user interface (UI) design is so important for cloud applications.
In a recent Aberdeen Group Analyst Insight paper it was identified that 50% of their survey respondents were currently integrating Hierarchical data sources with 13% planning to implement this capability in the next 12 months. But the changing trend is that of those organisations currently integrating XML data where nearly a third are using or are planning to integrate other Hierarchical sources with the need to integrate JSON coming out in the lead with COBOL records and Google Protocol Buffers close behind. Apache AVRO has not been integrated much currently but shows the biggest growth in planned integration and also number of projects. (more…)
One major emergence from the Big Data debate especially in the Telco Industry is the sudden elevation of the focus on Customer Experience with QoE or Quality of Experience and CEM or Customer Experience management. With new and emerging technologies such as Near Field Communication (NFC), Machine to Machine (M2M) and Mobile Social Media Apps hitting the news every day like a Reality ‘Stars’ socializing antics; we are all fascinated by how much organisations either know, can find out or deduce about our lives: what we like / dislike, how much we may be worth to those organisations, what we already own and even where we physically are or will be in the next few minutes. All the minutiae of our lives and personalities laid bare to be pawed over, analysed and used to control us and eventually sell us yet more ‘stuff’. (more…)
One up-and-coming use case in the Capital Markets that we are excited about is front office real-time risk analytics on streaming market data, to decrease risk by informing traders in real time about potential changes to trading strategies, based on the most up-to-date data possible.
Our customers tell us that their most important asset is their data. We are no different and, as a marketer, I am always looking at ways in which I can “do more with less” and drive greater efficiency. Master Data Management (MDM) is a critical component of our infrastructure which is having a significant positive effect on our internal efficiency. MDM is a solution that helps deliver a single view of a customer across different operational systems on-premise or in the cloud – including the relationships that the customer has with other people and the products they have purchased. However, we also use it for another reason – to improve our lead processing efficiency. (more…)
Why have B2B solutions been defined as outside the firewall? Increasingly we are seeing organisations that have evolved, or are evolving into amorphous structures that are hard to define as either a single or multiple entities. Organisations that have traditionally been compartmentalized as in a specific industry and offering a specific service are frequently now focusing on their core abilities and organizational strengths and applying this to service other departments, subsidiaries or even other organisations in totally separate industries – areas of expertise such as Payments processing for Financial Service companies or Bill processing by Telecommunications operators are seen as revenue generators not corporate overheads. We also see supposedly key processes being outsourced such as Call centers and Networks. Organisations are diversifying hoping that owning the customer or consumer will be enough to be able to resell associated products or services that they have branded or can acquire from other departments or suppliers. It’s a long time since organisations have had to own all their product and service creation and delivery functions however successful and capable they are; but they do have to maximize the revenue and benefits they receive from them.
All in all the hairball of inter-relationships within and without the organisation is becoming more and more convoluted. The traditional supply chain and its management that typically was seen as the life blood of industries such as manufacturing and retail has increasingly been absorbed by industries and sectors as diverse as Financial Services, Telecommunications and the Public Sector who are reliant on partner organisations for key parts of their product and service creation, delivery and support.
But this evolution throws up significant issues as well as benefits.
A major issue is the management and control of access to data and security compliance. Visible security management, access control and auditability are prerequisites of any customer data integration solution but frequently data and access from partners and from within an organisation are viewed as separate processes.
The ability to swiftly respond to changing business and market requirements means not only managing new partnerships and data flows but that the organisation or department providing you will core services last week may not be the same as next week.
This all means that the traditional B2B data flows can now be rethought. The benefits of B2B solutions with partner on-boarding processes and management; data format transformations and managed file transfer are just as relevant within an organisation and its departments as well as when connecting external partner organisations.
The ability to link and manage data publishing organisations / systems / applications together with those applications within your organisation or department that consumes them is just as relevant within the firewall as from outside.
And if you can integrate the external organisation and internal departments data then you are definitely on the road to solving the problem of business change, data security, regulatory compliance and maximising the value of your most important asset – data.