Tag Archives: account centric
Bank Systems & Technology Webinar On Maximizing Customer Value With MDM
We just wrapped up a Bank Systems & Technology webcast with Dipendra Malhotra, VP of Client and Account Data at Merrill Lynch and Bill Bradway, a 35-year financial services industry veteran, managing director and founder of Bradway Research.
We focused on a very hot topic—the challenge of increasing revenue by expanding share of wallet and improving customer loyalty by better serving customers’ needs. In many cases, the key challenge that banks face is that their customer data is holding them back. (more…)
Posted in CIO, Customer Acquisition & Retention, Customers, Data Governance, Data Quality, Enterprise Data Management, Financial Services, Governance, Risk and Compliance, Informatica Events, Master Data Management, Operational Efficiency
Tagged 360 customer view, 360 degree customer view, account centric, bank of america, banking, bill bradway, bradway, client satisfaction, cross-sell, customer centricity, customer data, customer loyalty, customer relationship, customer relationship management, customer satisfaction, customer value, customer-centric, customer-facing employees, householding, informatica MDM, master data managment, MDM, MDM hub, mdm software, mdm system, mdm technology, merrill lynch, multidomain master data management, multidomain mdm, product centric, productivity drain, Reconciling data, service delivery, share of wallet, up-sell, upsell, webcast
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