Tag Archives: customer success

(Data) Champions Are Everywhere

I recently had the opportunity to meet with the board of directors for a large distribution company here in the U.S.  On the table for discussion were data quality and data governance, and how a focus on both could help the organization gain competitive advantage in the market.  While I was happy to see that [...]

Informatica Wins Best Of SaaS Showplace Award

Today THINKstrategies, Inc. announced that Informatica has been named the latest winner of the Best of SaaS Showplace (BoSS) Awards program, which is aimed at promoting the measurable business benefits being delivered by today’s Software-as-a-Service (SaaS) solutions.

Cloud Integration Customer Success

Recently I wrote about the importance of customer success to cloud computing, and more specifically to software as a service (SaaS) applications. The leader in this market, salesforce.com, has long championed customer success in their messaging for a few primary reasons: They are fundamentally a customer relationship management (CRM) company. Their business is based on [...]

Cloud Integration Drives CRM And Sales Success

Today Informatica announced that Bay & Bay Transportation has used Informatica Cloud Services to achieve a six month project payback on their total Salesforce.com investment and a 900 percent return on their critical data integration project. Bay & Bay is using the turnkey, on-demand Informatica Cloud Services to provide robust, bi-directional synchronization between its logistics [...]

HealthDetail Turns To The Cloud For Sales Growth

The only way for HealthDetail to hold or increase margins was to think differently. The company’s provider directory business supplies accurate and compliant healthcare directories for Medicaid and other health insurers. The problem was that the volume of data coming in and the breadth of different sources it was derived from threatened to overwhelm the [...]