I had a customer meeting (large insurance company) last week. The customer wanted to know how technology could help deliver trusted data across the enterprise. They know that their data has big problems. They know that the solution involves new processes and responsible roles to deliver fit-for-purpose data. They know they need a single source [...]
“The business own the data – but they’re not great owners”. What a great customer quote which represents how many IT people feel about the lack of engagement from the business around data quality! The context of the quote was a discussion with an IT Director on how to involve the business in data quality [...]
December 2, 2009 – 3:14 pm
Today, business users find it very difficult to get involved in data quality processes. They see bad data and they see the impact of bad data on business processes, but they feel powerless to resolve the issues. They request IT to address the issues, however IT is often very busy and sometimes data quality projects [...]
November 9, 2009 – 5:50 pm
How compelling or relevant are the benefits of timely and trusted enterprise data to C-level executives and their reports? What if your organization could increase your customer satisfaction rating and loyalty from “medium” to “excellent” based on timely trusted data? The benefits include less time spent on resolving customer complaints, less time and effort spent [...]
October 26, 2009 – 12:51 pm
Many organizations have found that there are several key challenges as they attempt to improve the quality of their data to support all projects and all applications. Data quality technology does not always allow organizations to fix poor data. Why?
