Guest Author

Guest Author

Anatomy Of A New Swaps Infrastructure

A post from the TABB Group For the biggest swaps dealers, creation of their new OTC derivatives infrastructure will include rebuilding existing platforms, buying key elements from technology providers, leveraging technology already in place in other asset classes and, of course, building new platforms from scratch. This is not a buy-versus-build decision—it’s a careful balancing [...]

The CIO’s Role In Driving Customer Profitability

      When asked by the Conference Board in 2011 to rank the challenges that keep them up at night, U.S.-based CEOs put business growth in the number one position. Growing the business means growing the customer base by delivering a superior customer experience—and that demands leadership for the elimination of customer data silos [...]

Want To Make Sure Your Customer Experience Work Stays On Track?

Manage these Seven Inhibitors of Customer Experience Work Success 1. Starting with a mantra, not an action plan. Often companies decide that they want to get some early traction by telling everyone to “focus on customer experience.”  What happens next is that people realize this is a big corporate priority and begin making plans, creating [...]

Customer Analytics IS Big Data

Guest Blog by Michelle de Haaff, CMO, Attensity It’s great to be guest blogging on the Informatica site this week.  The topic: BIG DATA in the Enterprise and specifically the growth of customer data fueled by social media that creates a very large treasure trove of insights for businesses. Informatica made a very exciting announcement [...]

“The Healthcare IT Guy” Talks About Meaningful Use

Reposted with permission The Healthcare IT Guy Shahid Shah’s healthcare IT, EMR, EHR, PHR, medical content, and document management advisory service. Enjoy. Join me for a free webinar on “Understanding the Escalating Data Challenges of Meaningful Use” on Thursday, April 7th I’ve been doing a good deal of coaching and consulting on what Meaningful Use [...]