Caesars Palace, Las Vegas, Monday, 9th February … the lights come up, there’s tension in the room and then Informatica is announced the winner of a prestigious Stevie Award for Best Use of Technology in Customer Service.

Congratulations to the Global Customer Support team!

(And yes, I am over the moon about it!) We were originally shortlisted as finalists in two categories for the 3rd annual Stevie Awards: Customer Service Department of the Year and Best Use of Technology in Customer Service; so we thought we had a good chance of winning something, of course we hoped it would be a small 8-lb statue! (check out the acceptance speech here)

This accolade is a significant achievement for our Global Customer Support (GCS) organization and we are proud to have been recognized by independent judges – many of whom are the world’s leading figures in business.

Before we found out that we had won, Hari Subramaniam who collected the award for us was invited to guest blog on destinationCRM’s website about the event – acting as a roving reporter for the day!

A little info on our submission… The Informatica model is based on an infrastructure powered by Informatica PowerCenter Real-Time edition and enables support personnel to have holistic, real-time views of customers so that service requests can be handled not just at the nearest Informatica GCS Center, but at any of the nine support centers we have worldwide. It’s a solution that validates our core value proposition to do more with less and to be operationally efficient.

[Ashok Gunasekaran (left) and Hari Subramaniam (right)]

This is the third “award” for GCS in the past 12 months. We were recognized most recently by the Service and Support Professionals Association with their “Rated Outstanding” Certification and we were also Named Number One in Customer Loyalty in an independent vendors survey carried out by TNS. All in all our customers and the industry recognize the excellent value that Informatica brings to its customer base. We work hard to meet the needs of our customers and to deliver service that is unparalleled.

In our press release announcing this week’s accolade Ansa Sekharan, SVP, Global Customer Support summed it up best: “The customer is at the center of what we do.”

If you’re interested, check out the other categories, finalists and winners. Also visit our TechNet Community to hear firsthand what our customers say about the service they receive. If you’re game, join the discussion!